Field Operational Technology Technician

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

Position Summary: We are seeking an experienced and highly motivated Field Operational Technology Technician to support industrial clients throughout the Grande Prairie region. This field-based role will support Operational Technology and Industrial Control Systems environments, including SCADA, PLCs, industrial networks, telecommunications systems, and supporting IT infrastructure.

The successful candidate will be comfortable working independently at remote industrial sites and will help maintain, troubleshoot, and deploy critical infrastructure supporting operational reliability, safety, and productivity across oil and gas, pipeline, energy, utility, and industrial facilities.

Responsibilities

Operational Technology Support

• Install, maintain, troubleshoot, and support SCADA systems, PLCs, RTUs, HMIs, industrial servers, and operator workstations.
• Diagnose and resolve OT hardware, software, and connectivity issues.
• Support OT system upgrades, patching, migrations, and deployments.
• Assist with OT cybersecurity initiatives and network-segmentation projects.

Industrial Networking

• Configure and troubleshoot managed switches, industrial firewalls, wireless systems, VPN connectivity, cellular communications, and other remote communications systems.
• Support industrial communication protocols such as Modbus, OPC UA, EtherNet/IP, and DNP3.
• Maintain accurate network diagrams, configurations, and technical documentation.

Field Services

• Travel throughout Grande Prairie and surrounding areas to support client sites.
• Perform equipment installations, rack-and-stack activities, network cabling, testing, and commissioning support.
• Provide break/fix support and infrastructure troubleshooting.
• Work closely with client operations teams, engineering groups, vendors, and NOC resources.

Documentation and Reporting

• Maintain accurate service-ticket updates, work records, asset information, and technical documentation.
• Create and update network diagrams, site documentation, and as-built records.
• Participate in incident reviews and root-cause analysis activities.

Safety and Site Compliance

• Follow all client and company safety policies, site-access requirements, and safe-work procedures.
• Complete site-specific orientations and maintain required safety certifications.
• Participate in hazard assessments and safe-work planning.
• Work safely at remote and industrial sites under varying environmental conditions.

Required Qualifications

• Minimum 5+ years of experience in Operational Technology, industrial networking, industrial IT, or a closely related field.
• Experience supporting oil and gas, pipeline, utility, power, manufacturing, or other industrial environments.
• Demonstrated experience supporting SCADA and industrial control systems.
• Experience with remote-site operations and field-support activities.

Technical Skills

• Strong knowledge of PLCs, SCADA systems, RTUs, HMIs, and industrial communications.
• Strong networking knowledge, including TCP/IP, VLANs, routing, switching, firewalls, and VPNs.
• Experience supporting Microsoft Windows, Windows Server, and Active Directory environments.
• Experience with structured cabling, network testing, and hardware deployments.
• Familiarity with OT cybersecurity principles and controlled change practices.

Preferred Certifications

• Cisco CCNA or equivalent networking certification.
• CompTIA Network+ or Security+.
• ISA/IEC 62443 cybersecurity training.
• Relevant Microsoft certifications.
• H2S Alive and Standard First Aid.
• Valid Class 5 driver’s licence with an acceptable driver abstract.

Personal Attributes

• Strong troubleshooting and analytical skills.
• Professional communication and customer-service skills.
• Self-motivated and able to work independently.
• Strong documentation and organizational skills.
• Able to prioritize tasks in a fast-paced field environment.
• Committed to safety, reliability, and operational excellence.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
  

Our Equal Opportunity Commitment:

• F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.