Posted yesterday
Field Operations Associate II - CAN
@ Grainger Businesses
Fort McMurray, Alberta
Overview
Grainger is hiring a Field Operations Associate II to service customer locations on a designated route, stocking product, managing inventory and resolving customer problems. The role also covers machine break/fix, inventory data collection and some sales growth work. Pay is $21.62 to $29.72 per hour plus 4% vacation pay, with onsite work and required travel.
Pay:
$21.62–$29.72 an hour
Responsibilities:
- Service customer locations on a designated route
- Receive and stock product, keep inventory accurate
- Resolve customer problems promptly
- Perform machine break/fix at customer sites
- Identify additional sales opportunities on site
Requirements summary:
- High school diploma and 1-3 years customer service or selling
- Valid driver's licence in province of residence
- Comfortable with daily technology use
- Strong judgment and independent problem-solving
- Excellent verbal and written communication
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Warehouse, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Background checks | criminal record, drug and alcohol |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Grainger Businesses
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
For The Ones Who Get It Done
Full company description
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. For our customers we offer more than a million industrial-quality products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get the right products to youright when you need them. Count on us for supplies and solutions for every industry. Visit Grainger.com® to learn more.
- LinkedIn followers
- 253,912
- People associated on LinkedIn
- 22,144
- Reported office locations
- 100 Grainger Parkway, Lake Forest, Illinois 60045, US
- Business categories
- Hospitality
- Industrial
- Manufacturing
- Marketing
- Office Supplies
- Supply Chain Management
- Wholesale
- Retail and wholesale
- Other recorded names
- Grainger Businesses
- Grainger
- Specialties
- Supply Chain Management
- Facilities Management
- MRO
- Light and Heavy Manufacturing
- Healthcare
- Inventory Management Solutions
- Safety Services
- Hospitality
- Transportation
- and Keepstock
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables…
| Field | Value |
|---|---|
| Industry | Retail Office Equipment |
| Company size | 10,001+ employees |
| Headquarters | Lake Forest, Illinois |
| Organization type | Public Company |
| Year founded | 1927 |
| Specialties | Supply Chain ManagementFacilities ManagementMROLight and Heavy ManufacturingHealthcareInventory Management SolutionsSafety ServicesHospitalityTransportationand Keepstock |
| Open jobs on Jobsy | 33 |
| View page |
Work Location Type: Onsite
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation:
The hourly rate for this role ranges between $21.62-$29.72, and 4% vacation pay.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.
This job posting is for an existing vacancy.
Job Responsibilities (You Will):
Customer Service/Inventory Management
Services multiple customer locations on a designated route by providing the following services:
-Receive and stock purchased product in designated customer locations.
-Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted-Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
Meet defined KPI’s for the position.
Non Route Based Activities as required, such as:
Perform machine break/ fix activities for different machines at the customer's site.
Implement territory work relating to planning and execution of customer inventory projects.
Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
Assist customers with staging, labeling, and organizing product at a customer site.
Complete product relocation and discontinuation process.
Travel required
Branch Responsibilities as assigned
Account growth
- Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
Cross-functional partnerships
Execute onsite service component of account strategy as defined by cross-functional business partners.
Work with sales partners to improve customer experience and increase business.
Education/Experience (You Have):
High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
Self-motivated, with high energy and dedication to customer service and sales growth.
Must be comfortable on daily use of technology.
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
Handle various technical and operational issues.
Operate in a rapidly changing environment.
Excellent verbal and written communication skills.
Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
Must possess and maintain a valid driver’s license in province of residence.
May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.
Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement:
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
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