Posted last month
Field Operations Specialist
@ American Iron and Metal
Hamilton, Ontario
Overview
American Iron and Metal (AIM) is hiring a Field Operations Specialist to provide end-user IT support across more than 40 Ontario sites, including on-site visits. The role covers Windows 11, macOS, iOS and Android support in a Microsoft 365 environment, Azure and Intune administration, and network equipment maintenance. The posting requires a valid Ontario driver's licence and frequent regional travel, and offers a salary of $60,000–$80,000 per year.
Pay:
$60,000–$80,000 a year
Responsibilities:
- Provide end-user support and on-site visits across Ontario locations
- Monitor IT ticketing system and meet SLAs
- Maintain on-premise and cloud infrastructure including Azure and Intune
- Deploy, image and configure desktops, laptops and servers
- Maintain network equipment across 40+ Ontario sites
Requirements summary:
- Minimum 3 years in an IT support role
- Proficiency in Windows, Microsoft 365 and network fundamentals
- System administration with Hybrid Azure / Active Directory, Intune and MDM
- Experience with Cisco and Fortinet switches and firewalls
- Valid Ontario driver's licence
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Plant or factory, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
American Iron and Metal
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the World’s most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-products. With the growth and support of our 4,000+ valued employees, we have evolved into a successful and multifaceted company with a global footprint and over 125 sites worldwide. The primary reason? An effective and thorough development strategy. Today, AIM’s operations are headed by its founder’s successors: Herbert, Ronald, and Ricky Black, who have vowed to uphold the company’s long-established standards for quality. From its humble Canadian origins, we have grown to become a sophisticated leader in ferrous and non-ferrous metal recycling (AIM Recycling), decommissioning & demolition (Delsan AIM), auto-parts sales & recycling (AIM Kenny U-Pull), manufacturing of solder assemblies (AIM Global Solder Solutions), construction waste recycling (AIM Eco-Centre), and production of customized industrial & mining products (AIM Minesource).
- LinkedIn followers
- 94,252
- People associated on LinkedIn
- 985
- Reported office locations
- 9100 Boul Henri-Bourassa E, Montréal, QC H1E 2S4, CA
- 75 Steel City Crt, Hamilton, Ontario L8H 3Y2, CA
- Business categories
- Construction
- Environmental Consulting
- Mining
- Waste Management
- Logistics
- Recycling
- Precious Metals
- Automotive
- Industrial
- Manufacturing
- Other recorded names
- American Iron and Metal
- American Iron & Metal (AIM)
- Specialties
- Ferrous Scrap Recycling
- Aluminum Recycling
- Copper Recycling
- and Nickel Chrome Based Metal Recycling
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the World’s most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-products. With the growth and support of our 4,000+ valued employees, we have evolved into a successful and multifaceted company with a global footprint and over 125…
| Field | Value |
|---|---|
| Industry | Utilities |
| Company size | 1,001-5,000 employees |
| Headquarters | Montréal, QC |
| Organization type | Privately Held |
| Year founded | 1936 |
| Specialties | Ferrous Scrap RecyclingAluminum RecyclingCopper Recyclingand Nickel Chrome Based Metal Recycling |
| Open jobs on Jobsy | 280 |
| View page |
Company Description
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.
Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.
We take pride in doing good things for the environment to help create a greener, more sustainable future for all.
It’s simple; we do it right. We AIM for excellence.
Job Description
What you’re responsible for:
- Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
- Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
- Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs).
- Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
- Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
- Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
- Maintain network equipment adhering to IT standards across 40+ sites in Ontario.
- Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incidents.
- Coordinate with third-party vendors for issue resolution beyond internal support capacity.
- Contribute to internal IT knowledge and support onboarding and training initiatives.
- Identify opportunities to enhance IT support services and recommend process improvements.
- Promote cybersecurity best practices and provide basic user guidance as needed
Qualifications
To join our team:
- You have a minimum 3 years in an IT support role, ideally within both office and industrial environments.
- You are proficient in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN).
- You have system administration experience with Hybrid Azure / Active Directory, Intune, and MDM.
- You have experience maintaining Cisco switches, Fortinet switches and firewalls
- You have SolarWinds experience (asset)
Skills & Attributes
- You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments.
- You have excellent verbal and written communication skills with a customer-first attitude.
- You have a proactive and innovative mindset with a continuous improvement focus.
- You are independent and dependable; able to work solo or collaboratively in a team.
- You have a professional and courteous demeanor; represents IT with integrity and service excellence.
- You have a general understanding of cybersecurity principles and practices.
Other Requirements
- You have a valid Ontario driver’s license and flexibility to travel frequently across regional sites.
Additional Information
What we offer!
- A competitive wage, vacation, benefits and a RRSP matching program
- Annual AIM tuition scholarship program up to $8,500 per eligible dependents
- The tools and support needed to be successful in your career and professional development
- A dynamic & rewarding work environment that is also a lot of fun!
This role offers a competitive compensation package with an annual salary range of $60,000–$80,000.
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