Posted 2 months ago
Field Operations Specialist
@ American Iron and Metal
Montréal, Quebec
Overview
American Iron & Metal (AIM) is hiring a full-time Field Operations Specialist to provide on-site IT support, network troubleshooting and system maintenance across its industrial sites. The role requires 4-5 years of IT field support experience, bilingual French and English, a valid driver's licence and frequent travel. AIM offers a competitive wage, vacation, benefits, RRSP matching and a tuition scholarship program.
Responsibilities:
- Fournir du soutien technique sur site aux employés
- Diagnostiquer et résoudre les problèmes réseau et de postes de travail
- Participer aux projets TI et aux migrations
- Documenter les incidents dans le système de billetterie
- Voyager régulièrement entre les sites AIM
Requirements summary:
- 4 à 5 ans d'expérience en soutien technique TI
- Solide connaissance de Windows, Active Directory et Office 365
- Expérience pratique avec les équipements réseau
- Bilinguisme français et anglais requis
- Permis de conduire valide et disponibilité pour voyager
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-10
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Plant or factory, Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Driver’s licence | required |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
American Iron and Metal
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the World’s most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-products. With the growth and support of our 4,000+ valued employees, we have evolved into a successful and multifaceted company with a global footprint and over 125 sites worldwide. The primary reason? An effective and thorough development strategy. Today, AIM’s operations are headed by its founder’s successors: Herbert, Ronald, and Ricky Black, who have vowed to uphold the company’s long-established standards for quality. From its humble Canadian origins, we have grown to become a sophisticated leader in ferrous and non-ferrous metal recycling (AIM Recycling), decommissioning & demolition (Delsan AIM), auto-parts sales & recycling (AIM Kenny U-Pull), manufacturing of solder assemblies (AIM Global Solder Solutions), construction waste recycling (AIM Eco-Centre), and production of customized industrial & mining products (AIM Minesource).
- LinkedIn followers
- 94,252
- People associated on LinkedIn
- 985
- Reported office locations
- 9100 Boul Henri-Bourassa E, Montréal, QC H1E 2S4, CA
- 75 Steel City Crt, Hamilton, Ontario L8H 3Y2, CA
- Business categories
- Construction
- Environmental Consulting
- Mining
- Waste Management
- Logistics
- Recycling
- Precious Metals
- Automotive
- Industrial
- Manufacturing
- Other recorded names
- American Iron and Metal
- American Iron & Metal (AIM)
- Specialties
- Ferrous Scrap Recycling
- Aluminum Recycling
- Copper Recycling
- and Nickel Chrome Based Metal Recycling
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the World’s most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-products. With the growth and support of our 4,000+ valued employees, we have evolved into a successful and multifaceted company with a global footprint and over 125…
| Field | Value |
|---|---|
| Industry | Utilities |
| Company size | 1,001-5,000 employees |
| Headquarters | Montréal, QC |
| Organization type | Privately Held |
| Year founded | 1936 |
| Specialties | Ferrous Scrap RecyclingAluminum RecyclingCopper Recyclingand Nickel Chrome Based Metal Recycling |
| Open jobs on Jobsy | 280 |
| View page |
Company Description
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.
Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.
We take pride in doing good things for the environment to help create a greener, more sustainable future for all.
It’s simple; we do it right. We AIM for excellence.
Job Description
As a Field Operations Specialist at AIM, you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites. You will play a key role in diagnosing and resolving issues on-site, managing IT equipment, maintaining local network infrastructure, and contributing to the continuous improvement of our systems.
Main Responsibilities:
- Provide on-site technical support to employees in offices, factories, sorting centers, and other AIM facilities.
- Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
- Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
- Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
- Perform network troubleshooting on-site, including LAN, WLAN, and VPN configurations.
- Assist with switch and router configuration under supervision of senior engineers.
- Ensure proper connectivity and performance of wired and wireless networks.
- Document incidents, solutions, and network changes in the ticketing system.
- Collaborate closely with L1, L2, and L3 support teams to ensure continuity and quality of service.
- Travel regularly to AIM sites to deliver in-person technical support, system maintenance, and network troubleshooting.
- Ensure a high level of customer satisfaction in a bilingual environment (French/English).
Qualifications
Required Skills and Qualifications:
- 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
- Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
- Hands-on experience with network devices (switches, routers, firewalls, access points).
- Good understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
- Familiarity with monitoring tools (e.g., PRTG, SolarWinds) is an asset.
- Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
- Valid driver’s license and availability for frequent travel.
- Bilingualism (French and English) is required.
Desired Profile:
- Strong autonomy, initiative, and problem-solving skills.
- Excellent communication and customer service orientation.
- Organizational skills and ability to prioritize under pressure.
- Interest in industrial environments and diverse technical challenges.
- Team spirit and adaptability in a fast-paced, evolving environment.
Additional Information
What we offer!
- A competitive wage, vacation, benefits and a RRSP matching program
- Annual AIM tuition scholarship program up to $8,500 per eligible dependents
- The tools and support needed to be successful in your career and professional development
- A dynamic & rewarding work environment that is also a lot of fun!
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