Posted 4 months ago
Field Service Technician
@ Avidbots
Vancouver, British Columbia
Overview
Avidbots is hiring a Field Service Technician in the Vancouver metro area to service and support its self-driving floor scrubbers locally and across Canada and the US. The role covers diagnosing electrical, mechanical and software issues, on-site training for customers, and remote monitoring. It requires flexible shifts and willingness to travel anywhere in North America.
Responsibilities:
- Repair and service robots on-site and at the depot
- Diagnose electrical, mechanical and software issues
- Train customers to use the robot
- Monitor robot operations with web-based software
- Document work orders and customer feedback
Requirements summary:
- Diploma, degree, or 2-5 years in electronics, mechanics or robotics
- Ability to read schematics and wiring diagrams
- Valid driver's licence and passport
- Willingness to travel across North America
- Previous customer-facing experience
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-07-09
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: frequent · ground: moderate |
| Work setting | Client sites, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Driver’s licence | required |
| Education | College diploma (preferred) |
| Fields of study | Electronics, Mechanics, Robotics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Avidbots
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Work smarter. Aim higher. Reach further: That’s automation at work
Full company description
Our vision is to expand humanity’s potential through robotics and automation. We design and build autonomous cleaning technology that empowers organizations and their workers to become more productive and efficient versions of themselves. Our robots — Neo, Neo 2W, and Kas — help raise and maintain cleanliness standards in commercial and industrial facilities without higher costs or tougher demands on teams. Our newest innovation, Kas, opens new possibilities for busy commercial environments thanks to improved performance in tight spaces, a focus on safety, and a futuristic design that enhances its surroundings. Retail, healthcare, education, transportation, and more, Kas continues Avidbots’ record of creating tailor-made solutions for its customers, so organizations can reach their full potential.
- LinkedIn followers
- 16,488
- People associated on LinkedIn
- 193
- Reported office locations
- 975 Bleams Road, 5, Kitchener, Ontario N2R 1K5, CA
- 4701 Patrick Henry Dr, Bldg 25, Santa Clara, California 95054, US
- Business categories
- Machinery Manufacturing
- Robotics
- Artificial Intelligence
- Software
- Hardware
- Artificial Intelligence (AI)
- Computer Vision
- Manufacturing
- Other recorded names
- Avidbots
- Avidbots Corp.
- Specialties
- Robotics and Software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 106,350,535
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our vision is to expand humanity’s potential through robotics and automation. We design and build autonomous cleaning technology that empowers organizations and their workers to become more productive and efficient versions of themselves. Our robots — Neo, Neo 2W, and Kas — help raise and maintain cleanliness standards in commercial and industrial facilities without higher costs or tougher demands on teams. Our…
| Field | Value |
|---|---|
| Industry | Automation Machinery Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Kitchener, Ontario |
| Organization type | Privately Held |
| Year founded | 2014 |
| Specialties | Robotics and Software |
| Open jobs on Jobsy | 10 |
| View page |
About Avidbots
Avidbots is bringing robots to everyday life to expand human potential. Its first product to deliver on this vision is Neo - a self-driving floor scrubber. Neo is widely deployed and trusted by the world’s leading facilities and building services companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company that offers comprehensive service and support to customers on five continents.
About the Role
We are looking for an enthusiastic, talented Field Service Technician. Our ideal candidate loves to solve electrical and mechanical issues and understand how different pieces of our robots are put together. You are technically competent, located in the Vancouver metro area and will actively service and support our robots locally and nationwide. Our ideal candidate loves to be out in the field, build relationships with customers, and provide training to use our product successfully in their environment.
You thrive in a fast-moving & dynamic environment and enjoy working independently while being part of a larger customer care team. The Field Service Technician will be critical to our customers’ success and will have a tremendous impact on the future growth of Avidbots in North America. This role is within Avidbots’ Customer Care department. The location require is
How you will make a difference
- Provide amazing customer and equipment support, from the depot and on-site.
- Build positive relationships with customers in person and communicate well through email, and phone conversations.
- Diagnose issues or technical problems, including electrical, mechanical and software-related service issues.
- Understand customer questions or concerns and make appropriate recommendations.
- Create and maintain accurate records within internal systems
- Solve problems as issues arise, working with all required teams in order to resolve effectively every time
- Support robot operations remotely with our web-based monitoring software.
- Present training materials to customers and teach them to use all aspects of the robot.
- Document customer feedback, findings in the field, and work order details
Key skills and experience
- Diploma, degree, or 2-5 years of experience in an associated field such as electronics, mechanics or robotics.
- Ability to troubleshoot, test, repair and service technical equipment.
- Exceptional manual dexterity and high attention to detail.
- Comfortable and experienced at fault-finding by reading schematics and wiring diagrams.
- Ability to work flexible shifts and adapt to changing work schedules.
- Willingness and ability to travel anywhere in North America.
- Hold a valid and up-to-date driver’s license and passport.
- Driven individual, passionate about robotics, self-starter and works well as part of a small support team.
- Previous experience in a customer-facing role
Nice to have
- Experience working with electronics or electro-mechanical devices.
- Experience servicing floor cleaning equipment.
- Experience working with computers and software tools (Linux experience ideal).
- Experience towing small to medium trailers.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.