Posted 12 months ago
Field Service Technician
@ Default Brand
Waterdown, Ontario
Overview
AAG, a global manufacturer of CNC Router Machines and Knife Systems, is hiring a Field Service Technician to provide on-site installation, repair, warranty service and maintenance for existing customers. The role involves regular travel, up to 75% of work time, with some evening and weekend availability. A valid driver's licence and a passport allowing unrestricted travel in North America are required.
Responsibilities:
- Install and service CNC Router Machines on site
- Train customers on machine operation
- Resolve product and service concerns
- Provide phone and online customer support
- Work with engineers on upgrades
Requirements summary:
- Diploma or degree in electrical/electronic controls or related field
- Experience in a technical troubleshooting role
- CAD-based design software experience
- Valid driver's licence and passport for North American travel
- Ability to travel up to 75% of work time
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2025-11-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: frequent · ground: moderate |
| Work setting | Client sites, Plant or factory, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Education | College diploma (required) |
| Fields of study | Electrical/Electronic Controls, Electrical Engineering, Mechanical Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Default Brand
| Field | Value |
|---|---|
| Open jobs on Jobsy | 126 |
AAG is a leading global manufacturer of CNC Router Machines and Knife Systems. With over 350,000 standard machine configurations and over 30 decades of experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Waterdown, Ontario, and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.
AAG is an equal opportunity employer, committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged and innovative and driving change throughout our Company, from our production facilities to our clients, in our meeting rooms, and our communities. A diverse and inclusive work environment, as we believe an inclusive company culture inspires people to stay curious, engaged, and challenged.
Overview
The Field Service Technician provides on-site service and support to our existing customers, performing timely and high-quality repairs, warranty service, maintenance, and product installations. This role requires regular travel and is essential in upholding product reliability and delivering exceptional customer service to our established client base.
Duties and Responsibilities
- Professional service and installation of CNC Router Machines.
- Trains customers on CNC Router Machines.
- Resolves product and service-related concerns.
- Provides customer telephone and online support.
- Conducts on-site service calls.
- Provides guidance and support to customers.
- Works with engineers on product development and system upgrades.
- Other duties as assigned.
Experience/Education Requirements
- Degree or Diploma related to Electrical/Electronic Controls or related field required.
- Experience with CAD-based design software and/or computer science programs.
- Experience with high voltages an asset.
- Experience in a technical role, preferably troubleshooting of electrical and mechanical systems.
- Experience in customer facing roles, including equipment demonstrations and end-user training.
Skills/Qualifications
- Valid Driver’s License.
- Passport and able to travel throughout North America without restriction.
- Ability to travel up to 75% of work time with availability to work evenings and weekends when required.
- Strong communication skills, with the ability to convey information clearly and effectively.
- Ability to positively represent the Company.
Journal
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