Posted 29 days ago
Food & Beverage Outlets Supervisor
@ InnVest Hotels
London, Ontario
Overview
InnVest Hotels is hiring a Food & Beverage Outlets Supervisor to oversee daily operations across the hotel's restaurant, lounge, banquets, in-room dining and signature club lounge. The role leads front-of-house staff, handles guest concerns, manages inventory and cost control, and requires 5 years of supervisory hospitality experience, Smart Serve and flexible availability including weekends and holidays.
Responsibilities:
- Supervise daily operations of all food and beverage outlets
- Lead, coach and train front-of-house team members
- Monitor staffing levels and assist with scheduling
- Handle guest concerns and manage inventory and cost control
Requirements summary:
- 5 years supervisory experience in restaurant or hotel
- Smart Serve certification or provincial equivalent
- Strong leadership and communication skills
- Proficient with point-of-sale systems
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Restaurant or kitchen |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 30 lb · computer low |
| Languages | English |
| Licences & certifications | Smart Serve |
Summary and details written by AI from the posting; the employer’s posting is the authority.
InnVest Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
PASSION DRIVES PERFORMANCE
Full company description
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
- LinkedIn followers
- 9,535
- People associated on LinkedIn
- 247
- Reported office locations
- 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
- Business categories
- Real Estate
- Other recorded names
- Algonquin Resort
- InnVest Hotels
- Specialties
- Hospitality
- Real Estate
- Asset Management
- and Hotel Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 5,001-10,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | HospitalityReal Estate Asset Managementand Hotel Management |
| Open jobs on Jobsy | 130 |
| View page |
Position Summary
The Food & Beverage Outlets Supervisor is responsible for overseeing the daily operations of the hotel's food and beverage outlets, ensuring exceptional guest service, efficient operations, and adherence to company standards. This position provides leadership and support to front-of-house team members while maintaining a positive guest experience in the restaurant, lounge, banquets, in room dining and signature club lounge.
Key Responsibilities
- Supervise daily operations of all assigned food and beverage outlets.
- Lead, coach, train, and motivate team members to deliver exceptional guest service.
- Ensure compliance with hotel policies, service standards, health and safety regulations, and liquor legislation.
- Monitor staffing levels and assist with scheduling to ensure operational needs are met.
- Conduct pre-shift meetings and communicate daily priorities, promotions, and special events.
- Handle guest concerns and resolve issues promptly and professionally.
- Monitor food and beverage quality, presentation, and service standards.
- Assist with inventory management, ordering, and cost control initiatives.
- Support the execution of special events, banquets, and catering functions as required.
- Complete opening and closing procedures and ensure accurate cash handling practices.
- Maintain cleanliness, organization, and safety throughout all outlets.
- Assist with hiring, onboarding, and performance management of team members.
- Foster a positive and collaborative work environment.
Qualifications
- 5 years supervisory experience in a restaurant, hotel, or hospitality environment.
- Strong knowledge of food and beverage service standards.
- Smart Serve Certification (or provincial equivalent) required.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and remain composed in a fast-paced environment.
- Proficient with point-of-sale systems and basic computer applications.
- Flexible availability, including mornings, evenings, weekends, and holidays.
Skills & Competencies
- Leadership and team development
- Guest service excellence
- Organization and time management
- Conflict resolution
- Decision-making and problem-solving
- Attention to detail
- Financial awareness and cost control
- Adaptability and flexibility
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 30 lbs (14 kg).
- Ability to work in a fast-paced hospitality environment.
Reports To
Food & Beverage Outlets Manager
Employment Type
Full-Time
Why Join Our Team?
As a Food & Beverage Outlets Supervisor, you will play a key role in creating memorable dining experiences while supporting the success of our restaurant, lounge, patio, and event operations. This is an excellent opportunity for a hospitality professional looking to develop their leadership skills and grow their career within the hotel industry.
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