Posted 23 days ago
Food Service Supervisor
@ A&W Restaurants
Victoria, British Columbia
Overview
A&W Restaurants is hiring two full-time permanent Food Service Supervisors/Shift Managers at its Victoria, BC location at $21.00 per hour for 32-40 hours per week. The role oversees daily restaurant operations during assigned shifts, leads front-line staff, and ensures food quality, safety, cleanliness and customer service meet A&W standards.
Pay:
$21 an hour
Responsibilities:
- Supervise and coordinate staff during assigned shifts
- Open and close the restaurant with cash-handling procedures
- Support inventory counts and cost control
- Ensure food safety, sanitation and guest service standards
- Handle guest concerns using service recovery standards
Requirements summary:
- Minimum 3 years of food service experience
- Secondary school completion or equivalent
- FOODSAFE Level 1 required
- Lead or supervisory experience preferred
- Strong communication and organizational skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Food & beverage |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 36 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 31 lb · computer low |
| Languages | English |
| Licences & certifications | FOODSAFE Level 1 |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
A&W Restaurants
| Field | Value |
|---|---|
| Open jobs on Jobsy | 178 |
Food Service Supervisor/Shift Manager
A&W – Victoria, BC
Location: 2430 Millstream Road, Victoria, BC
A&W in Victoria is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.
Position Details
- Wage: $21.00 per hour
- Hours: 32-40 hours per week
- Positions Available: 2
- Employment Type: Full-time, Permanent
- Language: English
- Start Date: As soon as possible
What We Offer
- Consistent, year‑round employment
- A respectful, people‑centred workplace
- Opportunities for growth, increased responsibility and career advancement
- We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.
- Optional, employee‑contributed Medical and Dental Benefits (single or family), including:
- Pharmaceuticals and Hospital Care
- Paramedical Services and Medical Equipment
- Vision Care and Travel Coverage
- Basic and Optional Life Insurance
- Optional, employee‑contributed Group RRSP
About Us
The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants.
Role Overview
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards.
This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.
Key Responsibilities
Leadership & Operations
- Supervise and coordinate staff activities during assigned shifts
- Assign stations, manage breaks, and ensure proper staffing levels
- Open and/or close the restaurant, including safe and cash‑handling procedures
- Address operational, staff, or guest concerns professionally and calmly
- Support training, coaching, and onboarding of new employees
- Ensure compliance with food safety, sanitation, and workplace safety standards
- Complete shift documentation and required records accurately
Inventory & Cash Control
- Assist with inventory counts and monitoring waste and usage
- Follow established cash‑handling and loss‑prevention procedures
- Support basic food and labour cost control
- Assist with routine administrative and reporting tasks
Customer Experience
- Maintain a clean, organized, and welcoming restaurant environment
- Ensure guests receive prompt, friendly, and consistent service
- Handle guest concerns using A&W service recovery standards
- Ensure team appearance and conduct meet A&W brand expectations
Qualifications & Experience
- Completion of secondary school or equivalent
- Minimum 3 years of experience in food service
- Previous lead, senior crew, or supervisory experience preferred
- FOODSAFE Level 1 required (Level 2 considered an asset)
- Strong communication and organizational skills
- Dependable, mature, and comfortable working independently
- Ability to succeed in a fast‑paced, accountable environment
Working Conditions
- Fast‑paced restaurant environment
- Standing and walking throughout shifts, with repetitive tasks typical of a food service environment
- Occasional lifting of up to 14 kgs (approx. 31 lbs)
- Shift work including mornings, evenings, weekends, and statutory holidays
Posted: July 15, 2026
Updated: Oct 15, 2026
How to Apply
Please ensure you provide a current and relevant resume, including applicable work experience and references.
Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.
Application Options
We encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below:
• Online: https://mcmurraygroupofcompanies.applytojob.com
• In person at the restaurant location
• By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6
If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.
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