Posted 22 days ago
Forward Deployed Broker
@ General Magic
Toronto, Ontario
Overview
General Magic is hiring a Forward Deployed Broker to lead onboarding and rollout of its AI agents at brokerage customers in Toronto. The role involves training brokers, mapping brokerage workflows, reviewing agent outputs against carrier rules, and turning feedback into product requirements. Full-time, onsite five days a week.
Responsibilities:
- Lead onboarding and rollout of products at brokerage customers
- Train brokers and account managers on AI workflows
- Map quoting, renewal, endorsement and claims workflows
- Review agent outputs against carrier rules and wordings
- Turn broker feedback into product requirements
Requirements summary:
- Hands-on brokerage experience, personal or commercial lines
- Active or recent broker licence, such as RIBO
- Working knowledge of carriers and broker management systems
- Clear communication with brokers and technical teams
- Curiosity about AI and comfort in a startup
Tools & skills
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | RIBO |
Summary and details written by AI from the posting; the employer’s posting is the authority.
General Magic
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Who we are
For decades, insurance software has been built around rigid forms, portals and call centers that create friction for customers and drag for teams. Even as AI has advanced, most insurance work is still manual, slow and spread across disconnected systems.
General Magic builds AI agents that handle quoting, follow-ups, document collection, verification, claims intake and broker communication, connected directly to carrier, MGA and broker systems. Some of Canada's largest brokerages use our products today. We've raised $7.2M USD from Radical Ventures, a16z and several AI luminaries. We work onsite in Toronto five days a week.
The role
As a Forward Deployed Broker, you're the insurance expert on our customer team. You'll work side by side with brokerages as they roll out General Magic, making sure our agents fit how brokers actually work, and you'll bring what you learn back to our product and engineering teams.
In this role, you will
Lead onboarding and rollout of our products at brokerage customers
Train brokers and account managers, and help them build new habits around AI
Map real brokerage workflows like quoting, renewals, endorsements and claims, and spot where AI helps most
Review agent outputs for accuracy against carrier rules, wordings and appetite
Turn broker feedback into clear product requirements with our engineers
For this role, you should have
Hands-on experience working in a brokerage, personal or commercial lines
An active or recent broker licence (for example RIBO in Ontario)
Working knowledge of carriers, broker management systems and day-to-day brokerage operations
Clear, confident communication with brokers, principals and technical teams
Curiosity about AI and comfort working in a fast-moving startup
Nice to have
Experience with Applied Epic or other broker management systems
Experience in a training, implementation or operations role
Journal
Only you can see this. Kept on this device, and in your account when you sign in.