First seen by our source: 22 days ago
Front Desk Supervisor
@ Aramark
Kingston, Ontario
Overview
Aramark Canada Ltd is hiring a full-time front desk supervisor at the Donald Gordon Hotel and Conference Center to lead the guest services team, handle escalated guest issues and coordinate work with other departments. The role involves scheduling staff, training, check-in and reservations, and payment processing. The posting states a pay rate of $25.50 per hour and irregular hours including nights, weekends and holidays.
Responsibilities:
- Schedule and assign daily work for the guest services team
- Train and guide front desk staff on duties and systems
- Handle service recovery and reconcile disputed guest charges
- Book reservations, coordinate registration and process payments
- Answer phone calls and emails and take messages
Requirements summary:
- Previous guest services experience required
- Supervisory experience in a related role preferred
- Proficient in Microsoft Office
- Strong verbal and written communication skills
- Organization, accuracy and attention to detail
- Availability for irregular hours, including nights, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aramark
| Field | Value |
|---|---|
| Open jobs on Jobsy | 568 |
Job Description
We are looking for a full-time front desk supervisor at the Donald Gordon Hotel and Confernce Center with Aramark Canada Ltd. The Front desk supervisor actively engages in daily front desk and building operations, providing leadership that supports business objectives, the guest services team, and meaningful interactions with guests to enhance their overall experience. The supervisor leads the front desk team, handles escalated guest issues, coordinates interdepartmental work, and maintains high service standards in the hotel.
Job Responsibilities
• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
• Supervisory experience in a related role preferred
• Previous guest services experience required.
• Proficient in Microsoft Office
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail
Availability to work irregular hours, including nights, weekends, and holidays.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Education
Minimum 1-2 years experience
High School Diploma
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
The pay range for this position is $25.50 - $25.50.
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