Posted 9 months ago
Front Desk Supervisor CAN
@ New Castle
Dartmouth, Nova Scotia
Overview
New Castle is hiring a full-time Front Office/Desk Supervisor to lead the front desk team and deliver a guest-centred experience. The work covers guest check-in and check-out, training and scheduling staff, and enforcing safety and security procedures, with some shifts as manager on duty. Candidates need at least one to two years of progressive hotel front desk or customer-facing experience.
Responsibilities:
- Greet and assist guests at check-in and check-out
- Address guest concerns and escalate when needed
- Train and schedule front desk staff
- Follow hotel safety, security and OSHA policies
- Act as manager on duty when requested
Requirements summary:
- One to two years of progressive hotel front desk or customer experience
- High school education, some college coursework helpful
- Strong verbal and written English
- Cash and credit transaction handling
- Front office software proficiency
- Able to lift up to 20 lbs regularly and 50 lbs for luggage
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-01-28
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical low · lift 50 lb · computer moderate |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
New Castle
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 56 |
Front Office/Desk Supervisor
You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As Front Office /Desk Supervisor, you will
• Be Guest Centric – talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
• Be Employee Centric – train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
• Be a Role Model – help others make it to the next level like you did, so you can continue your own upward progression. Lead by example..
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
• Be the Manager on Duty - if requested,
Job Requirements
This role requires at least one-two year of progressive experience at a hotel front desk or other customer related position. A high school education as well as some college related course work helpful. Good verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.
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