Posted 9 months ago
Front Office Manager CAN
@ New Castle
Dartmouth, Nova Scotia
Overview
New Castle is hiring a Front Office Manager to oversee the front desk and breakfast operations, lead and train front-of-house staff, and manage daily forecasting, revenue and expenses. The role requires at least five years of progressive hotel front desk experience, a college degree or course work in tourism and hospitality, and flexibility for mid-day, evening and weekend shifts.
Responsibilities:
- Oversee front office and breakfast department operations
- Lead, train and schedule front-of-house staff
- Forecast daily and monitor revenue and expenses
- Serve as manager on duty and cover weekends
Requirements summary:
- At least five years of progressive hotel front desk experience
- College degree or hospitality course work
- Supervisory experience
- Excellent English communication skills
- Ability to handle cash and credit transactions
- Front office software proficiency
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-01-28
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Hospitality & tourism |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · lift 20 lb · computer moderate |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Tourism & hospitality |
Summary and details written by AI from the posting; the employer’s posting is the authority.
New Castle
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 56 |
Front Office Manager
Your team is typically the first – and the last - the guest meets. You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Front Office Manager, you will:
• Be the Business Manager – you will oversee all aspects of the Front Office & Breakfast department in order to ensure quality guest satisfaction, high employee engagement and operational efficiency.
• Be the Leader – it is your job to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service.
• Be the Desk Financial Guru – you will be very involved in the daily forecasting and then must keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Be the Manager on Duty –taking charge of the property when required and training your team – especially second & third shift – to step into that role as needed. While weekends are our busiest time we will need your expertise there too.
Job Requirements
This role requires at least five years of progressive experience at a hotel front desk or related, with a college degree and/or relevant college course work in the Tourism & hospitality sector. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience are expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing, sometimes required. Flexibility with scheduling will be required during training and after. Many shifts will fall on mid-day, evenings and weekends and will spend your time working closely with the Front desk team and other on the leadership team.
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