Posted 8 days ago
Full time Control Centre Operator
@ GardaWorld
Calgary, Alberta
Overview
GardaWorld is hiring a full-time Control Center Operator in Calgary to handle after-hours communication between agents, customers and supervisors across Western Canada. The role works a rotating bi-weekly schedule of 12-hour night shifts from 18:00 to 06:00 or 18:45 to 06:45, at wages starting at $22-$23 per hour with health benefits. The posting requires a clean criminal background check and a typing test of 50-60 words per minute.
Pay:
$22–$23 an hour
Responsibilities:
- Handle inbound and outbound calls and escalate inquiries to branch level
- Coordinate after-hours with branch management, supervisors and security guards
- Resolve customer complaints and follow up with end-users
- Action alerts to ensure health and safety
- Recommend process improvements from control center data
Requirements summary:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Call center experience is an asset
- Typing test of 50-60 words per minute
- Clean criminal background check
- Flexible availability
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-31
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 48 |
| Schedule | overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | High school (required) |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GardaWorld
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
GardaWorld: Business solutions and security services for a complex world.
Full company description
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security. GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
- LinkedIn followers
- 199,805
- People associated on LinkedIn
- 24,451
- Reported office locations
- 2300 Émile-Bélanger, Saint-Laurent , Quebec H4R 3J4, CA
- 700 S Federal Hwy, Boca Raton, Florida 33432, US
- Dubai International Financial Centre, Currency House, Office 303, Dubai, Dubai 482069 , AE
- Business categories
- Wealth Management
- Information Technology
- Service Industry
- Solar
- Consulting
- Risk Management
- Security
- Network Security
- Facility Management
- Physical Security
- Other recorded names
- GardaWorld Cash
- GardaWorld
- Specialties
- Cash Services
- Protective Services
- International Protective Services
- Aviation Services
- Travel Security
- Cash Pickup
- Security Services
- Armored Cash Services
- Cash logistics
- ATM Services
- Cash Vault Services
- Physical Security
- Security Consulting
- Mobile Security
- Event Security
- Airport Security
- Loss Prevention
- Road Flagging
- Armored Truck
- Security Guards
- Executive Protection
- Crisis Management
- and Mobile Patrol
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,600,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security. GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Saint-Laurent , Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Cash ServicesProtective ServicesInternational Protective ServicesAviation ServicesTravel SecurityCash PickupSecurity ServicesArmored Cash ServicesCash logisticsATM Services |
| Open jobs on Jobsy | 456 |
| View page |
Your mission at GardaWorld
If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a full time position.
Schedule Details
This position follows a rotating bi-weekly schedule with staggered overnight shift times:
- Full time permanent position 4/3 12 hour night shifts: 18:00-06:00 or 18:45-06:45
Please note that shift start and end times may vary between 18:00-06:00 and 18:45-06:45 depending on operational requirements.
Job Benefits
- We offer wages starting at $22-$23/hr and health benefits
- Opportunities to grow alongside GardaWorld
- Continuing education through GardaWorld Campus
- Corporate discounts
What does a Western Canada Control Center Operator do in Calgary?
Key Objectives:
- Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
- Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
- Recommend improvements to systems and processes for improved organizational efficiency
Daily and Weekly Tasks:
- Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
- Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
- Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
- Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
- Actioning various alerts to ensure the health and safety
Qualifications:
- Have a high school diploma or equivalent
- 1-2 years of previous Customer service required
- Able to work in a fast-paced environment and handle working under pressure
- Ability to multitask, manage time and prioritize
- Experience in a call center is an asset
- Adept to problem solving and conflict resolution
- Comfortable learning new computer programs
- Able to pass the typing test with minimum average score of 50-60 words per minute.
- Flexible availability
- Be able to provide a clean criminal background check
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