Posted 19 days ago
Control Centre Bilingual Operator - Incident Reporting
@ Allied Universal
Mississauga, Ontario
Overview
Allied Universal is hiring a bilingual part-time Control Centre Operator in Mississauga, Ontario, to monitor security systems and handle incident intake, dispatch and reporting for a financial institution client. The work covers Friday and Saturday overnight shifts from 2300 to 1100 at $28.00 to $29.44 per hour. Candidates must be fluent in French and English.
Pay:
$28–$29.44 an hour
Responsibilities:
- Trier et acheminer les appels et courriels entrants
- Surveiller les systèmes vidéo et de contrôle d'accès
- Répartir le personnel de sécurité et les services d'urgence
- Catégoriser et prioriser les incidents
- Rédiger des rapports et saisir les données
Requirements summary:
- Maîtrise du français et de l'anglais à l'oral et à l'écrit
- Diplôme collégial ou universitaire pertinent
- Au moins deux ans d'expérience, idéalement en sécurité
- Expérience en centre d'appels ou de répartition obligatoire
- Connaissance des systèmes CCTV, de contrôle d'accès et d'alarme
- Disponibilité pour les quarts de nuit, fins de semaine et jours fériés
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Schedule | holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record, education |
| Encouraged to apply | People with disabilities, Racialized people, Indigenous peoples, Women |
| Education | College diploma (required), Bachelor’s degree (preferred) |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Allied Universal
Saved company profile
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Full company description
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.
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- Business categories
- Information Technology
- Cyber Security
- Software
- Janitorial Service
- Security
- Other recorded names
- Allied Universal
- Specialties
- Security Services
- Janitorial Services
- Staffing Services
- Event Services
- Risk Advisory
- and Security Consulting
- Profile identifies a recruitment agency
- No
- Reported total investment
- 9,000,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and…
| Field | Value |
|---|---|
| Industry | Professional Services |
| Company size | 10,001+ employees |
| Headquarters | Irvine, CA |
| Organization type | Privately Held |
| Specialties | Security ServicesJanitorial ServicesStaffing ServicesEvent ServicesRisk Advisoryand Security Consulting |
| Open jobs on Jobsy | 173 |
| View page |
Overview
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description
Allied Universal is seeking Control Centre Bilingual Operator - Incident Reporting in Mississauga, Ontario.
Job Title: Control Centre Bilingual Operator - Incident Reporting
Location: Mississauga, ON
Type: Part Time
Pay Rate: $28.00 to $29.44 per hour
Shift: 2300-1100 Friday and Saturday
Overview:
Allied Universal is seeking a French speaking Control Centre Bilingual Operator - Incident Reporting to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.
This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.
Responsibilities:
- Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
- Operate various computerized communication consoles and associated equipment to receive, asses, and report information
- Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
- Categorize and prioritize numerous types of calls and e-mails
- Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
- Providing access control with automatic video display with voice communications
- Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
- Perform active monitoring of various security systems, including video and access control systems
- Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
- Apply the appropriate professionalism, maturity, and tact to manage the incident
- Perform data entry in a timely, accurate and inclusive manner
- Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
- Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
- Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
- Adhere to and always promotes Allied Universal policies and procedures
- Participating in departmental meetings as required
- Communicates concerns, process improvement ideas or other opportunities for improvement
- Performs other duties as required.
Requirements:
Fluency in both French and English (verbal and written) is mandatory.
- Relevant University and/or College Diploma
- Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
- Call Centre/Dispatch Centre/Emergency Response Centre experience required
- Proficient in Microsoft Office Suite and comfortable using multiple security software systems.
- Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
- Experience in critical environments where decision making and actions can impact life-safety and business continuity
- Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
- The ability to solve problems by active listening
Must be 18 years of age or older.
Strong multitasking and communication skills.
Flexibility to work various shifts, including weekends and holidays.
Benefits:
Paid training and continuous professional development.
Opportunities for career growth and advancement within a global organization.
Supportive, inclusive, and bilingual work environment.
- Employee Development Program and Benefits
What Makes You PHENOMENAL For This Role:
- Passionate to work in a fast-paced environment
- Work effectively with employee groups and build partnerships
- Strong administrative and multitasking skills
- Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
- Prior corporate security, military or civilian law enforcement experience
- Experience with network /telecommunications technology
Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.
Closing
Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID
2026-1712310Journal
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