Gatehouse Associate

We are seeking a Full-Time Gatehouse & Security Associate to join our team in a fast-paced retail and lumber yard environment. This role is responsible for controlling site access, verifying customer purchases, monitoring yard traffic, and supporting loss prevention initiatives to ensure the security of company assets.

This is a full-time role requiring flexibility to work weekdays, evenings, and weekends as scheduled.

The ideal candidate will have a background in security, loss prevention, access protection, or a related field, along with strong attention to detail and excellent customer service skills. This position requires working outdoors in all weather conditions and interacting with customers, drivers, and associates throughout the day.

· Monitor and control access to the property through the gatehouse.

· Verify customer purchases and inspect loads entering and leaving the yard to ensure accuracy and proper authorization.

· Process customer payments and operate registers, scanners, and debit/credit card terminals.

· Support loss prevention initiatives by identifying suspicious activity, theft risks, and policy violations.

· Conduct security checks and maintain awareness of yard activity.

· Ensure all merchandise leaving the premises has been properly accounted for and paid for.

· Report theft, security concerns, accidents, injuries, and policy violations to management immediately.

· Maintain accurate records of incidents, inspections, and gatehouse activities.

· Provide professional and courteous customer service while enforcing company policies.

· Assist with directing vehicle traffic and ensuring a safe work environment.

· Perform other duties as assigned.

Required

· Previous experience in security, loss prevention, access control, law enforcement, or a related field.

· Strong observational skills and attention to detail.

· Ability to remain calm and professional when handling difficult situations.

· Excellent verbal communication and customer service skills.

· Basic computer and cash-handling experience.

· Ability to work independently and make sound decisions.

· Ability to work outdoors in all weather conditions.

· Ability to perform physically demanding tasks as required, including lifting light to heavy merchandise.

Preferred

· Knowledge of lumber, building materials, or retail operations.

· First Aid or other security-related certifications considered an asset.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.