General Manager

Our client is an established security services provider offering integrated security solutions to commercial, industrial, construction and infrastructure clients. Its services include on-site security personnel, mobile patrols, remote video monitoring and security response solutions. The company combines experienced professionals with technology-driven services to help protect people, property and valuable assets, with a strong focus on reliability, responsiveness and client service.

They are looking for a General Manager for their Kelowna, BC office. The new hire will be responsible for daily operations, financial performance, personnel, client relationships and continued growth. The role requires a hands-on leader who controls costs, improves profitability, maintains contractual service standards and operates independently within delegated authority.

Responsibilities:

· Financial Management: Develop and oversee operating budgets, monitor revenue, expenses and contract profitability, manage costs, investigate variances and implement corrective actions to improve margins.

· Payroll & Workforce Management: Oversee payroll accuracy, scheduling, overtime and labour costs, ensuring adequate staffing, compliance and accountability across operational teams.

· Revenue & Accounts Receivable: Oversee accurate and timely invoicing, collections and AR reporting; identify billing discrepancies, missed revenue and cash-flow risks.

· Operational Leadership: Oversee the delivery of contracted security services, including static guarding, mobile patrol and concierge operations. Ensure service commitments, staffing levels, performance standards and quality requirements are met.

· Business Development: Drive revenue growth by identifying new opportunities, developing client relationships, preparing proposals and tenders, supporting contract negotiations and expanding existing accounts and markets.

· Client Relationship Management: Maintain key client relationships, lead performance reviews, resolve escalated concerns and support client satisfaction, retention and renewals.

· People Leadership: Lead and develop operational managers and teams, overseeing recruitment, onboarding, training, performance management, employee relations and succession planning.

· Health, Safety & Compliance: Ensure compliance with WorkSafeBC, security licensing, employment standards and applicable safety requirements. Oversee incident investigations, training, documentation and corrective actions.

· Contract & Risk Management: Monitor contract performance, profitability, service levels and renewals; identify commercial and operational risks, manage scope changes and support contract renegotiations.

· Strategic Planning & Continuous Improvement: Translate executive priorities into operational plans, improve processes, productivity and technology use, and strengthen organizational capacity to support growth.

· Executive Reporting: Provide regular financial and operational reporting to the CEO, covering budgets, profitability, labour costs, AR, business development, client retention, staffing, safety and key performance indicators.

Qualifications:

· 7+ years of progressive management experience in sales (preferred), operations, general management or a similar leadership capacity, preferably within security services, facilities management, building services or another contract-based service industry.

· Proven experience overseeing day-to-day business operations, managing multiple service teams and ensuring consistent service delivery across client locations.

· Strong financial management experience, including budgeting, P&L accountability, revenue and expense management, cost control, contract profitability and financial reporting.

· Demonstrated ability to improve operational efficiency, control labour costs, manage overtime and implement initiatives to improve profitability.

· Experience overseeing payroll, workforce scheduling, recruitment, staffing levels and employee performance in a labour-intensive environment.

· Strong understanding of contract management, including service-level agreements, contract compliance, pricing, renewals, negotiations and risk management.

· Proven business development capabilities, with experience identifying new opportunities, preparing proposals and tenders, negotiating contracts and growing existing accounts.

· Demonstrated success building and maintaining senior-level client relationships, managing escalations and improving client retention.

· Experience leading, developing and holding managers and operational teams accountable for measurable performance objectives.

· Knowledge of applicable employment legislation, occupational health and safety requirements and regulatory compliance, preferably including WorkSafeBC.

· Strong analytical and problem-solving skills, with the ability to interpret financial and operational data, identify performance gaps and implement corrective actions.

· Proficiency with Microsoft Office and experience using operational, scheduling, payroll and financial reporting systems.

· Excellent communication, negotiation and interpersonal skills, with the ability to interact effectively with employees, clients, senior management and external stakeholders.

· Ability to work independently, make sound business decisions within delegated authority and provide regular financial and operational updates to the CEO.

· Must be based in or willing to work from the company's Kelowna, BC office.

Compensation:

· $120,000 annual base salary

· Annual bonus

· Extended health benefits

· Paid time off

· Cellphone and Laptop

· Travel expenses