General Manager

The Opportunity

Nimmo Bay is a family-owned wilderness resort nestled in the heart of British Columbia’s Great Bear Rainforest. Known for its extraordinary natural setting, genuine hospitality, and deeply personal guest experiences, Nimmo Bay is more than a destination. It is a community built around people, place, and a shared love of the wilderness.

We are looking for an exceptional General Manager to lead the day-to-day operations of Nimmo Bay and help guide the continued evolution of this special business.

This is an opportunity for a natural leader who is equally comfortable setting the vision, supporting a team member, navigating operational challenges, and rolling up their sleeves when needed. We are looking for someone who leads with heart, communicates with clarity, builds strong relationships, and understands that great hospitality starts with taking care of people.

The Role

The General Manager is responsible for the overall leadership, performance, and operational success of Nimmo Bay. Working closely with ownership and upper management, you will ensure that every part of the operation works together to deliver an exceptional experience for both guests and employees.

Leadership & People

• Lead, inspire, and support a diverse team across all departments.
• Develop and support upper management through coaching, accountability, and clear communication.
• Foster a positive, collaborative, and respectful workplace culture.
• Lead effective meetings, communicate expectations, and ensure alignment across departments.
• Build a culture where people feel valued, supported, and empowered to do their best work.

Operations & Guest Experience

• Oversee the daily operations of the resort, ensuring exceptional standards across all departments.
• Maintain a strong presence within the operation and lead by example.
• Ensure seamless coordination between front of house, back of house, guiding, housekeeping, and maintenance teams.
• Identify opportunities to improve systems, processes, and the overall guest experience.
• Maintain a solutions-oriented approach to the unique logistical challenges of operating a remote wilderness resort.
• Ensure operational standards, safety procedures, and company policies are consistently upheld.

Financial & Business Management

• Develop, manage, and uphold departmental and operational budgets.
• Oversee payroll, labour planning, and operational expenses.
• Monitor financial performance and identify opportunities for efficiency and improvement.
• Work with ownership to establish business priorities, evaluate performance, and support long-term planning.
• Bring strong financial awareness and accountability to everyday operational decisions.

Communication & Administration

• Provide clear and consistent communication between ownership, upper management, and teams.
• Prepare and deliver operational updates and business performance presentations.
• Lead productive meetings that create clarity, alignment, and action.
• Ensure systems, procedures, and operational documentation remain current and effective.

Who You Are

You are a confident, grounded, and people-focused leader who thrives in a dynamic environment. You understand that leadership is about both setting direction and being willing to jump in wherever needed. You are equally comfortable leading people, managing complex operations, and understanding the financial details that drive a successful business.

You bring:

• Significant leadership and operational management experience, ideally in hospitality, tourism, or a remote operating environment.
• Strong financial acumen and confidence working with complex budgets, financial statements, forecasting, and operational reporting.
• Demonstrated ability to develop, manage, and maintain departmental budgets, monitor financial performance, and proactively address variances.
• A strong understanding of labour costs, payroll, cost of goods, margins, and expense management, with the ability to translate financial data into practical operational decisions.
• The ability to identify financial trends, recognize opportunities for improved profitability, and hold upper management accountable to their budgets.
• Excellent analytical skills, attention to detail, and a genuine comfort working with numbers.
• Strong people management skills and the ability to lead diverse teams.
• Excellent communication, presentation, and meeting facilitation skills.
• Strong organizational skills and the ability to manage multiple priorities.
• A proactive, solutions-oriented mindset.
• The ability to remain calm, adaptable, and decisive under pressure.
• A hands-on approach and a genuine belief that no job is too small.
• A passion for creating meaningful experiences for both guests and employees.

Experience in a remote lodge, resort, or seasonal hospitality business would be a significant asset.

The Nimmo Bay Lifestyle

Working at Nimmo Bay is an experience unlike any other. Life here means becoming part of a close-knit community, living and working in an extraordinary wilderness setting, and contributing to something that is deeply meaningful to the people who call it home.

This role requires someone who genuinely enjoys remote living, embraces the adventure, and understands the importance of balancing high operational standards with a healthy, supportive team culture.

Schedule & Compensation

• Season: April through October, with approximately three weeks on site at Nimmo Bay followed by 10 days off-site, while remaining reasonably available for meetings and other business needs.
• Off-season: Monday to Friday, approximately 9am–5pm, primarily working from home, with occasional retreats and work-related travel.
• Time off: 4 weeks of holiday time taken during the off-season.
• Compensation: $110,000 annually, inclusive of gratuities with the possibility of retention bonuses for 1, 2 and 3 years..
• Additional: Meals provided while working on site at Nimmo Bay.

Why Nimmo Bay?

Nimmo Bay is a family business with a big heart and a deep connection to the people and place that make it special. We believe exceptional hospitality is created through exceptional people, and that strong leadership begins with care, trust, clarity, and accountability.

We are looking for a leader who is inspired by what makes Nimmo Bay special, excited by what lies ahead, and ready to help shape its future while honouring the people, values, and experiences that make it extraordinary.