Posted 6 months ago
General Manager
@ ReturnPro
Bolton, Ontario
Overview
ReturnPro is hiring a General Manager to own end-to-end operations at one of its reverse logistics 3PL facilities, including return to vendor, liquidation, fulfillment, testing and repair. The role leads managers, supervisors and hourly staff, owns the site P&L and budget, and drives client relationships and continuous improvement.
Responsibilities:
- Own daily and weekly operational plans and client SLAs
- Manage site P&L, budget and General Ledger
- Lead and develop managers, supervisors and hourly teams
- Build client relationships and partner on QBRs
- Enforce safety, OSHA compliance and SOPs
Requirements summary:
- 8+ years leading 200+ associates in logistics or warehouse operations
- Bachelor's degree in business, logistics, management or related field
- P&L ownership and reverse logistics experience
- Six Sigma or lean certification strongly preferred
- Working knowledge of OSHA and EPA standards
Tools & skills
Source and dates
Employer career site / ATS feed · paycom
- Employer posting date
- 2026-05-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 8+ years |
| Manages people | Yes |
| Work setting | Warehouse, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | Bachelor’s degree (required) |
| Fields of study | business, logistics, management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ReturnPro
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Solving returns for retailers, brands, and marketplace sellers through SAAS, Supply Chain, and ReCommerce.
Full company description
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply chain services that bring products back to life and back to market. What We Do Returns SaaS Platform: Our intelligent returns platform automates decision-making with data-driven logic, simplifying complex workflows and integrating seamlessly across the entire retail ecosystem—from order management to reCommerce marketplaces. Supply Chain Services: Across 2.8 million square feet of specialized facilities, our teams handle everything from data wiping and refurbishment to repackaging and testing—ensuring each product is ready for resale and value recovery. ReCommerce Services: We manage the full reCommerce process for overstock and distressed inventory, maximizing recovery value while minimizing waste. The ReturnPro Impact 100M+ pounds of goods saved from landfills 16M+ units refurbished, repackaged, and resold 2.8M sq. ft. of operational excellence across North America Why Leading Retailers Choose ReturnPro * Boost revenue by saving the sale, promoting repeat business, and turning returns into profit. * Enhance customer satisfaction through a seamless, transparent post-purchase experience. * Drive operational efficiency by improving visibility and resource utilization. * Achieve sustainability goals by extending product lifecycles and reducing waste. At ReturnPro, we combine technology, data, and human expertise and care to help the world’s top retailers, brands and marketplace sellers recover more, waste less, and build a smarter, circular future for retail. Learn more: returnpro.com
- LinkedIn followers
- 12,519
- People associated on LinkedIn
- 480
- Reported office locations
- 20200 W Dixie Hwy, Suite 1005, Miami, FL 33180, US
- 2001 Leestown Road, Frankfort , KY 40601, US
- 153 Gibbons Rd, Blacksburg, South Carolina 29702, US
- 1203 N. 6th Street, #6, Rogers, AR 72756, US
- Business categories
- Construction
- Information Technology
- SaaS
- Supply Chain Management
- Other recorded names
- ReturnPro
- Specialties
- Reverse Logistics
- Forward Logistics
- SAAS
- Supply Chain
- RMA
- Dropship
- B2C
- B2B
- Marketplace integration
- Customer service
- Supply Chain Management
- Refurbishment
- Warehouse Management
- Robotics
- Inventory Management
- Omnichannel
- Data Analytics
- Data Driven Technologies
- Repricing tools
- UPC Database
- UPC Management
- Data Warehousing
- and Fraud Mitigation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 1,001-5,000 employees |
| Headquarters | Miami, FL |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Reverse LogisticsForward LogisticsSAASSupply ChainRMADropshipB2CB2BMarketplace integrationCustomer service |
| Open jobs on Jobsy | 7 |
| View page |
ABOUT RETURNPRO
Retailers have spent decades perfecting the forward supply chain. Returns are the last unsolved frontier, and ReturnPro is solving it. We built the first fully integrated, technology-enabled reverse logistics and ReCommerce platform, unifying distribution, refurbishment, recovery analytics, and disposition strategy into one scalable network.
In the U.S. alone, returns represent an $850B annual challenge. They erode margins, disrupt logistics, damage customer experience, and generate enormous waste. Through our integrated solution spanning SaaS technology, reverse supply chain services, and recommerce, we turn returns from a cost center into a recovery engine. To date, we've diverted more than 100 million pounds of product from landfills, and we're just getting started.
This is not incremental improvement. This is redefining how retailers handle returns at scale. At ReturnPro, returns are a strategic advantage. We are consolidating and professionalizing this space with disciplined execution, data-driven performance, and measurable results.
REVERSE LOGISTICS | SITE P&L OWNERSHIP | CLIENT PARTNERSHIP | PEOPLE LEADERSHIP |
THE OPPORTUNITY
ReturnPro is seeking a performance-driven, operationally rigorous General Manager to own end-to-end execution at one of our reverse logistics 3PL facilities. As the senior site leader, you will be accountable for safety, growth, profitability, productivity, quality, and cost across the full scope of facility operations, including return to vendor, liquidation, fulfillment, testing, and repair.
You will lead a team of managers, supervisors, and hourly teammates; own site P&L, budget, and GL; build and strengthen client relationships in support of a keep-and-grow strategy; and drive continuous improvement across the operation. This is a senior leadership role for someone who thrives on accountability, sets a high bar, and wants to operate at the leading edge of a fast-growing industry.
WHAT YOU’LL OWN
Operations & Performance
- Own daily and weekly operational plans across the facility, meeting or exceeding client SLAs and service level expectations while achieving maximum operating efficiency
- Set operational goals based on KPIs and client SLAs; drive throughput, accuracy, and quality across receiving, check-in, testing, put-away, pick, pack, and ship
- Maintain inventory accuracy and control; review reports and identify areas for improvement across productivity, accuracy, quality, and expense metrics
- Balance labor availability against volume requirements daily; review business metrics to plan staffing for optimum department operations
- Coordinate and monitor operations to ensure production rates stay consistent with business plan, reducing irregularities and damages
- Manage site P&L, budget, and General Ledger; analyze financial performance and deliver profitability against plan
Client & Business Partnership
- Build client relationships in support of a keep-and-grow strategy; partner with key account management on QBRs and monthly reporting requirements
- Partner with Industrial Engineers and other facility leaders to build, document, and enforce Standard Operating Procedures and best practices
- Investigate operational errors to determine root cause and recommend corrective action; maintain audit-ready documentation at all times
- Embed lean and continuous improvement discipline across the facility, prioritizing the highest-impact gaps and driving measurable results
- Interact effectively at multiple levels; demonstrate on-the-floor listening and follow-up that builds trust with clients, teammates, and corporate partners
People Leadership & Culture
- Attract, develop, and retain top talent through active coaching and top grading; create and live a culture of accountability
- Manage a diverse teammate population; nurture positive teammate relations and a productive work environment across all shifts
- Develop, implement, and direct equipment preventative maintenance programs and facility building and grounds upkeep
- Ensure equipment and work areas are neat, clean, and well organized; enforce corporate policies and procedures across the site
- Implement and observe all safety policies and procedures to maintain a safe, compliant, OSHA-ready work environment
Qualifications
WHAT YOU BRING
Experience & Background
| Skills & Competencies
|
HOW WE WORK
ReturnPro’s culture is built around five core values that show up in behavior, not just on walls:
People-Centric Excellence | We put our teammates first. High performance and human dignity are not in tension. |
Adaptive Evolution | The industry is changing fast. We evolve faster. |
Value-Driven Partnerships | We show up for our customers and each other with integrity and follow-through. |
Practical Sustainability | We build for the long term operationally, environmentally, and as a team. |
Continuous Improvement | Good enough never is. We challenge every process, every week. |
Ready to lead the frontier of reverse logistics? |
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