General Manager (in Training)

2385 Matheson Blvd East, Mississauga, Ontario L4W 5B3

Job Description

Position Overview

Engages in and must successfully complete a 3-6 month comprehensive management training program. Performs general business operations management on a rotational basis to develop and apply expertise under the general supervision of a mentoring general manager (GM). Travels within geographic region for training and completion of rotational assignments. May be required to relocate in Canada upon successfully completing the management training program and assuming a general manager position responsible for the complete operational management of the assigned branch, which will include leading sales, service, and branch office functions.

Responsibilities

• Assumes leadership of an entire branch management team after training completion and branch assignment. Promotes positive employee relations including fostering high staff morale and upholds company operating standards.
• Reviews financial reports to develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
• Contributes to the development and execution of branch sales and marketing strategies to attain revenue goals.
• Develops basic competencies/understanding of all branch job roles, processes, and detailed sales and service functions. Acquires a working knowledge of branch office functions to monitor and maintain standards and efficiencies in telephone service, administrative support, and accounts receivable.
• Ensures compliance with all applicable occupational, health, and safety regulations and laws. Fosters an environment where safety comes first and all staff strictly adheres to company operating standards.
• Develops and executes plans for the efficient use of staffing, materials, and equipment to provide quality service to customers within a defined geographic territory upon completion of training.
• Reviews and monitors production costs and product quality; identifies deficiencies and implements improvements to production and inventory control programs to maintain and enhance profitable operations.
• Recruits, interviews and selects staff to efficiently and effectively operate the business in sales and service to new and existing customers. Provides coaching and feedback to manage and evaluate staff performance in adherence to company policies, processes, and guidelines.
• Meet performance requirements while working in both field service and sales representative capacities during training.
• Relocates to an assigned branch within a region upon successful completion of the management training program.
• Canada operates in Ontario, Alberta and Quebec

Education and Experience Requirements

• Bachelor’s degree and 3-5 years of business operations management experience required, or an equivalent combination of education and experience
• Supervisory management and profit & loss experience required
• Sales and/or sales management experience preferred
• Experience in lawn care/horticulture, agronomics, or a related service industry preferred Certification, licensure, and/or registration as required by provincial and/or local law where applicable
• Valid, permanent driver’s license from province of residence.

Knowledge, Skills, and Abilities

• Knowledge of general business operations, principles, concepts, and best practices
• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss
• Leadership and management skills, including staffing, delegation, coaching, and performance management
• Assertiveness, sales, and influencing skills
• Project and process management skills
• Written and verbal communication skills, including public speaking and presentations
• Knowledge and skill to summarize and interpret data and draw conclusions
• Attention to detail and analytical skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to travel overnight for training and rotational assignments
• Ability to relocate within a region upon program completion and appointment to branch management