Groups - Group Sales Agent

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for a Group Sales Agent to join us in making vacation dreams come true.As a Group Sales Agent, you will be responsible for generating new sales, maximizing margins, maintaining file quality, and growing customer loyalty through service excellence.Professional, helpful, and friendly communication with customers is required, both written and by phone.Apply now and take your career to new heights under our wing!This position reports to the Group Sales Supervisor and is based in Laval, QC.

What You’ll Do:

• Respond to incoming calls and assist customers with product and service inquiries
• Upsell and cross-sell on each call
• Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance
• Respond to incoming emails regarding group rate requests in a professional and timely manner
• Fill in for Group Sales Representatives during absences as directed by the Supervisor
• Maintain product knowledge and participate in ongoing training
• Other duties as assigned

What You’ll Need:

• Up to 1 year of customer service or related experience
• Excellent communication skills and enjoyment of working directly with customers
• Detail-oriented, organized, and capable of multitasking
• Demonstrates initiative with problem-solving and decision-making skills
• Ability to work well under pressure, be flexible, reliable, and prioritize workload
• Experience with Microsoft Office (email, Word, Excel)
• Knowledge of Soft Voyage TTS is an asset
• OPC/TICO certification is required

What We Offer:

• Hybrid work opportunities
• Great travel perks
• Comprehensive benefits package
• RRSP matching program
• Growth opportunities
• Free parking
• Open-concept collaborative workspace
• Opportunity to give back through social responsibility initiatives

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]