Posted 9 hours ago
Guest Service Agent
@ PR Hotels
Saskatoon, Saskatchewan
Overview
PR Hotels is hiring a Guest Service Agent for the Holiday Inn Express Saskatoon Centre to check guests in and out, handle guest requests and reservations, and make a strong first impression. The role requires a flexible schedule from 6:00 a.m. to midnight, including weekends. A one-year front desk experience is strongly preferred.
Responsibilities:
- Check guests in and out and issue room keys
- Answer and process guest calls, messages and requests
- Resolve guest problems and complaints
- Book individual and group reservations
- Work with other departments to ensure quality service
Requirements summary:
- High school diploma or equivalent
- One year front desk experience strongly preferred
- Fluent English; additional languages an asset
- Micros Opera proficiency preferred
- Flexible schedule including nights, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PR Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 3
- Other recorded names
- PR Hotels
| Field | Value |
|---|---|
| Industry | Hospitality |
| Headquarters | Saskatoon, Saskatchewan |
| Open jobs on Jobsy | 2 |
| View page |
The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.
Duties and Responsibilities
Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Answer, record and process all guest calls, messages, requests, questions or concerns
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Routinely book guest reservations for individuals and/or groups
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
High school diploma/Secondary qualification or equivalent
One-year front desk/guest service experience strongly preferred
Proficiency in Micros Opera preferred
Must speak fluent English (additional languages an asset)
Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)
Other:
Passionate about delivering exceptional service to our valued guests
Calm, organized work ethic with the ability to prioritize and meet deadlines
Strong communication skills are essential when interacting with guests and employees
Strong math skills are used frequently when handling cash or credit
The ability to work a flexible schedule including nights, weekends, and/or holidays
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