Posted 2 days ago
Guest Service Agent
@ Easton's Group of Hotels Inc.
Pointe-Claire, Quebec
Overview
Easton's Group of Hotels Inc. is hiring a full-time Guest Service Agent for the Embassy Suites by Hilton Montreal Airport front office. The role covers guest check-in and check-out, payment processing, reservations and guest service. The posting requires fluent French and English, one year of front desk experience, and availability for evenings, nights, weekends and holidays.
Responsibilities:
- Welcome and register guests at check-in
- Process cash and credit card payments
- Handle reservations, changes and cancellations
- Answer phones and provide hotel and local information
- Up-sell rooms and recover service issues
Requirements summary:
- High school diploma or equivalent
- One year front desk or guest service experience
- Fluent French and English
- Available nights, weekends and holidays
- Available 3:00 PM to 11:00 PM
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly standing |
| Physical demands | physical low · lift 50 lb · computer moderate |
| Languages | English, French |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Tuition support, Employee discount, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Easton's Group of Hotels Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Easton’s Group of Hotels current portfolio has 20 hotels spanning across Canada with 6 more hotels under development!
Full company description
Spearheaded by vision and dynamic leadership, The Easton’s Group has grown into a major force spanning hotels, event venues and residential developments across Ontario. Our six core values work together to ensure total satisfaction for every guest and business partner. Development: We strive to build strong relationships, embrace new ideas and encourage skills training and professional growth. Integrity: We strive to be ethical and earn the trust of everyone we do business with. Excellence: We aim for the highest standards of personal and corporate achievement. Service: We are committed to providing each guest with the highest of professionalism and consideration. Teamwork: We believe in working collaboratively with others to achieve common goals. Respect: We believe everyone deserves to be treated in a caring, considerate manner.
- LinkedIn followers
- 8,638
- People associated on LinkedIn
- 110
- Reported office locations
- 3100 Steeles Ave E, Suite 601, Markham, ON L3R 8T3, CA
- Business categories
- Hospitality
- Hotel
- Restaurants
- Other recorded names
- Easton's Group of Hotels Inc.
- Specialties
- Hospitality and Development
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Spearheaded by vision and dynamic leadership, The Easton’s Group has grown into a major force spanning hotels, event venues and residential developments across Ontario. Our six core values work together to ensure total satisfaction for every guest and business partner. Development: We strive to build strong relationships, embrace new ideas and encourage skills training and professional growth. Integrity: We strive…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 5,001-10,000 employees |
| Headquarters | Markham, ON |
| Organization type | Privately Held |
| Year founded | 1968 |
| Specialties | Hospitality and Development |
| Open jobs on Jobsy | 52 |
| View page |
Looking for a career change? Join one of Canada’s most successful and multicultural hospitality companies that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels and a further five in development, your passion, collaboration, and voice will be an excellent addition to our growing organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results-driven, and appreciate recognition, Easton’s is your career partner of choice.
At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
About the Hotels:
Embassy Suites by Hilton Montreal: The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton’s Groups of Hotels. A Montreal Airport Hotel with a Full-service Restaurant and Bar “Rendez-Vous de L’ouest” and two meeting rooms, within walking distance from Fairview Shopping Mall and many restaurants in the area. Ideal for long-term stays and large groups, as well as very corporate-oriented.
The Embassy Suites by Hilton Montreal Airport is looking for an energetic, hardworking, and results-driven full-time Guest Service Agent.
BENEFITS
Health, Vision, and Dental Coverage
Wellness Days
Employee Social Events
On-site Parking
Career Development
Hotel Discounts at Hilton Properties
Perkopolis
Tuition Reimbursement
JOB OVERVIEW
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Duties and Responsibilities
- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
- Must speak fluent in French and English.
- This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods.
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Must be available to work nights, weekends, and/or holidays.
- Must be available to work between 3:00 PM to 11:00 PM.
Work Area: Front Office
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