Posted 17 days ago
Full-time Guest Service Agent
@ Omni Hotels & Resorts
Toronto, Ontario
Overview
Omni King Edward Hotel is hiring a full-time Guest Service Agent to handle check-ins, check-outs, guest accounts and requests at Toronto's landmark luxury hotel. The role involves front desk service, folio settlement, room assignments and coordination with concierge, bell and housekeeping teams. The posting states a starting wage of $28.02 per hour, rising to $31.13 after six months, and requires flexible scheduling including evenings, weekends and overnight shifts.
Responsibilities:
- Process guest check-ins and check-outs
- Settle guest folios and route charges
- Resolve guest requests and complaints
- Coordinate with concierge, bell and housekeeping teams
- Issue safe deposit boxes and room keys
Requirements summary:
- Previous customer service experience required
- Strong verbal and written English
- Accurate computer data entry
- Flexible schedule including evenings, weekends and overnight shifts
- Front desk experience strongly preferred
- Opera knowledge strongly preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Smart Serve |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Omni Hotels & Resorts
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
- LinkedIn followers
- 148,504
- People associated on LinkedIn
- 8,923
- Reported office locations
- 4001 Maple Ave, Dallas, TX 75219, US
- Business categories
- Resorts
- Hospitality
- Consulting
- Food and Beverage
- Events
- Hotels & Resorts
- Hotel and travel accommodation
- Other recorded names
- Omni Hotels & Resorts
- Specialties
- Business Travel
- Hotel
- Meetings
- Events
- Retreats
- Conferences
- Weddings
- Food and Beverage
- Resorts
- Restaurants
- Vacations
- Golf
- Spa
- Tennis
- Beach
- Special Occasions
- Luxury
- Four Diamond
- award-winning service
- and empowered associates
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Dallas, TX |
| Organization type | Privately Held |
| Specialties | Business TravelHotelMeetingsEventsRetreatsConferencesWeddingsFood and BeverageResortsRestaurants |
| Open jobs on Jobsy | 11 |
| View page |
With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel. Blending rich history with timeless elegance and modern hospitality, this landmark property has become a cherished destination for both locals and visitors. Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts. The Omni King Edward Hotel embodies the spirit of Toronto, vibrant, diverse, and welcoming. Making it an ideal choice for business and leisure travellers alike.
Associates of The Omni King Edward Hotel take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service. If you’re a friendly, motivated individual with a passion for creating memorable experiences, The Omni King Edward Hotel may be your perfect match.
Summary
Guest Service Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. They are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments, and especially our Concierge, Bell-Door and Ideal Services teams.
The starting wage rate for this position is $28.02 per hour. After six months of employment, the rate will increase to $31.13 per hour, in accordance with the applicable Collective Agreement.
This posting represents an existing vacancy.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
- Knowledge of Opera is strongly preferred
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and other associates
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with others both within and outside of the department
- Ability to compute mathematical calculations accurately
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to work a flexible schedule, including evenings, weekends, and overnight shifts based on business needs
- Previous customer service experience required
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a second language is preferred
- Previous guest relations training is preferred
- Smart Serve Certification an asset
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
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