Posted 2 months ago
Guest Service Agent
@ Basecamp
Canmore, Alberta
Overview
Basecamp, through its Everwild Nordic Spa & Hotel in Canmore, is hiring a full-time Guest Service Agent at $20 per hour. The role covers check-in and check-out, guest inquiries, reservations and basic concierge bookings, with weekend availability required.
Responsibilities:
- Manage reservations and virtual check-in, including payments and damage deposits
- Perform in-person hotel check-ins and check-outs
- Handle guest inquiries by phone, email, messaging and in person
- Book dining and third-party attraction reservations
- Coordinate with housekeeping and maintenance on room readiness
Requirements summary:
- 1-2 years of elevated-setting experience preferred
- Hotel PMS experience preferred, Mews an asset
- Ability to prioritize, organize and work independently
- Works well under pressure in a fast-paced setting
- Takes initiative in solving problems
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-08-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | weekends |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Basecamp
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Where your adventures begin
Full company description
Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp", Basecamp Suites Banff, "Sundance By Basecamp", and "MTN House By Basecamp". Key People: Sky McLean is the CEO and founder of Basecamp Resorts.
- LinkedIn followers
- 3,775
- People associated on LinkedIn
- 89
- Reported office locations
- 306 Bow Valley Trail, Unit 201B, Canmore, Alberta T1W 0N2, CA
- 1102 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
- 721 10 St, Canmore, Alberta T1W 2A3, CA
- 1002 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
- 610 8 St, Canmore, Alberta T1W 2B5, CA
- 405 Highway 23 N, Revelstoke, British Columbia V0E, CA
- 801 9th St N, Golden, British Columbia V0A 1H2, CA
- Bow Valley Pkwy, Lake Louise, Alberta T0L, CA
- 1602 2 Ave, Canmore, Alberta T1W 1M8, CA
- 316 Marten St, #101, Banff, Alberta T1L 1E6, CA
- Business categories
- Hospitality
- Hotel
- Travel
- Other recorded names
- Basecamp
- Basecamp Resorts
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp"…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 51-200 employees |
| Headquarters | Canmore, Alberta |
| Organization type | Privately Held |
| Year founded | 2016 |
| Open jobs on Jobsy | 36 |
| View page |
Guest Service AgentEverwild Nordic Spa & Hotel, Canmore
About Everwild
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
- Quarterly gratuity program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
Position Overview
Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services while ensuring the highest level of customer service.
Wage: $20
Position: Full-time/Permanent and requires availability for weekend shifts
Key Responsibilities
- Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
- In-person check-ins and checkouts of hotel guests.
- Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
- Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
- Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
- Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
- Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.
Requirements
- 1-2 years of previous experience in an elevated setting is preferred but not required.
- Hotel PMS experience preferred but not required. Knowledge of Mews is an asset.
- Ability to prioritize and organize.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- People forward mentality with a can-do attitude.
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.
Full Time, Monday - Sunday
Full Time = 40 hours
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