Posted 20 days ago
Guest Service Agent (Full Time)
@ AccorHotel
Edmonton, Alberta
Overview
Fairmont Hotel Macdonald in Edmonton is hiring a full-time Guest Service Agent to handle guest check-in and check-out, prepare for VIP and loyalty arrivals, and resolve guest concerns at the front desk. The role requires shift work including weekends and holidays, with a $23.48 to $24.48 CAD hourly rate and benefits including health coverage and a pension plan.
Pay:
$23.48–$24.48 an hour
Responsibilities:
- Check hotel guests in and out per standards
- Address guest concerns promptly
- Prepare for VIP and loyalty member arrivals
- Keep the front desk stocked, organized and sanitized
- Maintain professional grooming standards
Requirements summary:
- Strong communication skills
- Good command of English
- Front desk or reception experience an asset
- Micros PMS/Opera knowledge an asset
- Hotel or hospitality diploma an asset
- Available for weekend and holiday shifts
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-18
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 30 lb · computer moderate |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Hotel management, Hospitality |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AccorHotel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- LinkedIn followers
- 2,542,950
- People associated on LinkedIn
- 98,406
- Reported office locations
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Business categories
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Other recorded names
- AccorHotel
- Accor
- Accor Apartments & Realty
- Specialties
- Hospitality and Catering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,348,879,078
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Issy-les-Moulineaux, Paris Region |
| Organization type | Public Company |
| Specialties | Hospitality and Catering |
| Open jobs on Jobsy | 281 |
| View page |
Company Description
Your Team and Working Environment
Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description
Guest Service Agent (Full Time)
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing:
- Provide effective, efficient service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
- Keep front desk stocked, organized, tidied, and sanitized
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs, and ramps.
Qualifications
Your experience and skills include:
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information
What’s in it for you:
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
Hourly Rate Range: $23.48 - $24.48 CAD Gross per hour
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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