Posted 5 months ago
Guest Services Desk Agent (Winter)
@ Panorama Mountain Village
Panorama, British Columbia
Overview
Panorama Mountain Village is hiring a Guest Services Desk Agent for the winter season to handle concession sales, season's passes, lift tickets and guest bookings. The work covers guest information on resort events and facilities, daily desk maintenance and cash handling.
Responsibilities:
- Sell concessions, season's passes and lift tickets
- Book concessions, activities and special events for guests
- Provide resort and area information to guests
- Open and close the Guest Services Desk
- Maintain communication between shifts and supervisors
Requirements summary:
- Extensive knowledge of resort activities and amenities
- Guest relations and cash handling experience
- POS, RTP and Microsoft applications skills
- Available evenings and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-06-16
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening, weekends |
| Seasonal | Yes |
| Travel | air: none · ground: none |
| Work setting | Store, Outdoors |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Recreation, Business hospitality |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Panorama Mountain Village
| Field | Value |
|---|---|
| Open jobs on Jobsy | 45 |
As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort - events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.
Essential Functions:
- Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
- Open & closing procedures of the Guest Services Desk
- Book concessions, activities and special events for Panorama guests.
- Process season’s passes and daily lift ticket sales and adjustments.
- Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
- Accountable for dept. area daily maintenance of grounds, equipment & amenities
- Help out as needed with tasks within the Guest Services dept.
Experience/Requirements:
- Previous front desk, customer service desk experience preferred.
- Post-secondary College/University, in relation to recreation or business hospitality preferred.
- Administrative experience in systems set up preferred.
- Experience in guest relations and cash handling a must.
- Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
- Able to work evening and weekends as required.
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