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Posted 3 months ago

Guest Services Manager

@ Germain Hôtels

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Montréal, Quebec

Full-time3+ years experience
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SIGNALS

Overview

Germain Hôtels is hiring a Guest Service Manager to coordinate reception, reservations, night auditing, concierge and valet parking, and to lead and develop the service teams. The role manages staff performance, budget forecasting and guest satisfaction, with a full-time schedule.

Responsibilities:

  • Plan hotel staffing, financial and material resources
  • Coach and manage service team performance
  • Ensure guest satisfaction and manage complaints
  • Maintain relations with guests, employees, partners and suppliers
  • Ensure safety, emergency procedures and PCI DSS compliance

Requirements summary:

  • Diploma in Hotel Management or equivalent experience
  • 3 to 5 years' experience in front desk management
  • Strong problem-solving and priority management
  • Assertive oral and written communication
  • Budget forecasting based on labour and operating costs
  • OPERA PMS and Office knowledge an asset

Tools & skills

OPERA PMS

Benefits mentioned

Wellness
Source and dates

Employer career site / ATS feed · ultipro

Employer posting date
2026-08-13
First seen by our source
2026-10-08
Source record updated
2026-10-16

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience3+ years
Manages peopleYes
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
EducationCollege diploma (preferred)
Fields of studyHotel Management
Perks mentionedEmployee discount, Wellness

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Germain Hôtels

View all jobs Website
FieldValue
HeadquartersQuebec City
Open jobs on Jobsy76
Job description

We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He.she is willing to go to great lengths to ensure the highest level of guest satisfaction.

WHAT YOU'LL DO

  • Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.
  • Support, coach, develop and manage the performance of service teams through formal and informal means.
  • Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.
  • Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc.
  • Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.

WHAT YOU'LL BRING

  • Diploma in Hotel Management or equivalent experience
  • 3 to 5 years' experience in front desk management
  • Ability to solve problems, manage priorities and work efficiently and professionally
  • Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams
  • Excellent understanding of budget forecasting based on labor and hotel operations costs
  • Good knowledge of the Office and OPERA PMS, an asset

WHAT WE OFFER

  • Passionate about travel? Take advantage of great rates when you stay with Germain Hotels to travel the country. Again and again!
  • A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
  • Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

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