Posted last month
Guest Services Manager – Door, Bell & Valet
@ AccorHotel
Vancouver, British Columbia
Overview
AccorHotel is hiring a full-time Guest Services Manager at Fairmont Pacific Rim in Vancouver to lead the Door, Bell and Valet teams. The role covers service standards, team recruiting and scheduling, VIP arrivals, valet operations and emergency procedures. The posting states a salary starting from $77,500 per year and a minimum of two years of luxury hospitality experience.
Pay:
From $77,500 a year
Responsibilities:
- Lead the Door, Bell and Valet guest services team
- Deliver Forbes 5 Star service standards at all times
- Coordinate VIP arrivals, transportation and valet parking
- Handle guest and employee issues and corrective actions
- Plan workforce, schedules and Dayforce accuracy
Requirements summary:
- Minimum two years of luxury hospitality experience
- Excellent interpersonal and communication skills
- Highly organized and results-oriented
- Able to work under high pressure
- Hotel management experience preferred
- Experience with Opera Cloud and Windows applications preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-28
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount, Transit support, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AccorHotel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- LinkedIn followers
- 2,542,950
- People associated on LinkedIn
- 98,406
- Reported office locations
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Business categories
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Other recorded names
- AccorHotel
- Accor
- Accor Apartments & Realty
- Specialties
- Hospitality and Catering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,348,879,078
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Issy-les-Moulineaux, Paris Region |
| Organization type | Public Company |
| Specialties | Hospitality and Catering |
| Open jobs on Jobsy | 283 |
| View page |
Company Description
We’re looking for a Guest Services Manager to lead our Door, Bell, and Valet teams, bringing energy, presence, and exceptional service to every arrival and departure.
This role is at the heart of the guest experience, leading a dynamic team, creating memorable first impressions, and ensuring every interaction reflects the exceptional service and personality of Fairmont Pacific Rim.
Job Description
Why work for Fairmont Pacific Rim?
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive salary, starting from $77,500.00 per annum
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Opportunity to grow within a collaborative and professional Rooms Division team
- Opportunity to shape and innovate elevated guest experiences
- Work alongside passionate, service-driven professionals
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
- Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times.
- Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging service
- Participating in interviewing, recruiting and selection of new team members
- Liaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stay
- Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
- Act as property champion for valet parking system and coordinate with external parking contacts
- Liaise with other departments to ensure smooth guest arrival and departure experience
- Respond to both employee and guest issues promptly, completing follow up and taking corrective action as required
- Develop and implement arrival and departure SOP’s, fostering a service oriented culture.
- Coordinate the training, operations, and success of the valet department
- Complete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracy
All other duties as assigned
Qualifications
Your experience and skills include:
- A minimum of two-year’s experience in luxury hospitality
- Excellent interpersonal and communication skills
- Highly organized and results-orientated
- Ability to prioritize work in an environment with multiple interests
- Ability to work effectively and efficiently in high-pressure circumstances
- Competency using a variety of computer software
- Previous hotel management experience preferred
- Experience with Opera Cloud system and Windows applications
Additional Information
Your team and working environment:
- Remarkable address in Vancouver.
- Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
- A team dedicated to providing the best guest experience
- A team with outstanding attention to detail and dedicated to delivering unparalleled customer service
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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