Guest Services Representative - Capilano Mall

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description:

Some people have a natural ability to make others feel welcome. They enjoy meeting people, sharing their knowledge and finding the answer when someone needs help. If that sounds like you, you may be exactly who we are looking for.

As a Guest Services Representative at Capilano Mall, you will be a welcoming face of our North Vancouver shopping centre. Reporting to the Guest Services Supervisor, you will build relationships with guests and retailers and help make every visit feel easy and enjoyable. Your day may include helping a shopper find a store, answering questions about an event, processing a gift card or arranging a wheelchair loan.

Responsibilities:

Welcome and Connect

• Welcome guests warmly, listen to their needs and proactively offer thoughtful, personalized assistance.
• Provide accurate information about stores, services, amenities, events and promotions in person, by telephone and by email.
• Build positive relationships with retailers and share information about the Centre’s programs and services.

Provide Exceptional Service

• Support gift cards, gift wrapping, lost and found, and wheelchair loans according to established procedures.

• Process cash, credit and Interac payments accurately and reconcile gift card receipts.

• Follow roof access and equipment sign-out procedures and maintain accurate records.

• Handle questions and concerns calmly and resourcefully, involving the Guest Services Supervisor, Security or another department when needed.

• Keep the Guest Services desk organized, presentable and ready to welcome guests.

Be Part of the Team

• Work closely with Guest Services colleagues, Security, Operations and Marketing to provide consistent service.
• Complete shift handovers, daily logs and routine desk administration accurately, protecting guest and tenant information.
• Participate in training, share knowledge with colleagues and assist with promotional activities and special events.

Experience and Qualifications:

• Experience in hospitality, retail, tourism, customer service or another role involving direct service to the public is an asset. We also welcome applicants from other backgrounds who enjoy working with people and are willing to learn.
• Enjoy meeting people from all walks of life and feel comfortable starting conversations.
• Bring a friendly attitude, good judgement and composure to guest interactions.
• Communicate clearly and professionally, both verbally and in writing.
• Are organized, attentive to detail and able to manage competing requests.
• Are dependable, work well with others and want to contribute over the longer term.
• Have basic Microsoft Word and Excel skills and are comfortable learning POS systems and other workplace technology.
• Are available five days per week, with flexibility for weekday, weekend and holiday shifts.
• Additional language skills are an asset.
• Training on Guest Services systems and procedures will be provided.

Why Capilano Mall

At Capilano Mall, you will get to know familiar faces, support shoppers and retailers, and contribute to a welcoming North Vancouver community. This is an opportunity to build your service skills as part of a supportive team and make a difference to someone’s everyday experience.

The expected hourly rate for this position is between $20-$22 per hour.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

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