Posted 16 days ago
Guest Services & Spa Operations Specialist
@ Hand & Stone - Mississauga - Derry & Dixie
Mississauga, Ontario
Overview
Hand & Stone Massage and Facial Spa is hiring a full-time Guest Services and Spa Operations Specialist at its Mississauga Derry & Dixie location. The role covers client bookings, front-desk logistics, retail and cash operations, and treatment room turnaround. The posting states a starting rate of $20.00/hour, rising to $24.00 to $26.00/hour through a performance track, with evening and weekend availability required.
Pay:
$20–$26 an hour
Responsibilities:
- Manage high-volume client bookings and multi-line phone communications
- Drive spa revenue through membership acquisition and service upgrades
- Execute daily cash reconciliations and audit retail inventory logs
- Coordinate treatment room turnaround and premium linen rotations
- Support the therapy team
Requirements summary:
- Absolute reliability and punctuality every shift
- Composure in a busy, high-pressure environment
- Strong attention to detail and eagerness to learn business operations
- Background in premium retail, hospitality, fitness clubs or clinical reception an asset
- Flexible availability including evenings and weekends
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Performance bonus, Employee discount, Wellness, Paid training, Uniform provided |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hand & Stone - Mississauga - Derry & Dixie
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canada's Most Stress-Free Franchise
Full company description
At Hand & Stone our philosophy is simple. Guests entering our Spas will be enveloped in soothing sounds and aromas while the journey to relaxation and restoration awaits. In a stress-filled world, our Registered Massage Therapists will relieve tension, soothe tired muscles and ease headaches. We provide a number of massage techniques, including Swedish, Deep Tissue, Sports and more! Be sure to ask us about our Signature Hot Stone Massage, designed to melt away the stress of deadlines and hectic schedules. Looking for quality time with a loved one? Ask us about our private sanctuaries reserved for Couple’s Massage. Interested in our facial services? We know radiant, healthy skin reflects how you look and feel. Hand & Stone’s facials are performed by certified Estheticians and are individually tailored for Women, Men or Teens. Hand & Stone offers Dermalogica®, Yon-Ka® and RVB diego della pallma® products and we will prescribe a maintenance program so you can enjoy a clear, beautiful complexion in between regular appointments. We’ll help you look and feel your best, affordably! Call one of our locations today to schedule your appointment! We’re open 7 days a week with extended hours and gift cards are available for all occasions. www.handandstone.ca
- LinkedIn followers
- 3,481
- People associated on LinkedIn
- 173
- Reported office locations
- 1550-16th Avenue, Building D, Richmond Hill, Ontario L4B 3K9, CA
- Business categories
- Health Care
- Personal Care and Hygiene
- Wellness
- Beauty
- Personal Health
- Mobile
- Other recorded names
- Hand & Stone - 1251 US Highway 31 N
- Hand & Stone - 201 Franklin Rd - Brentwood, TN
- Hand & Stone - 5000 US Hwy 17 - Fleming Island, FL
- Hand & Stone - 5485 Bethelview RD - Cumming, GA
- Hand & Stone - Barrie North
- Hand & Stone - Calgary
- Hand & Stone - Mississauga - Derry & Dixie
- Hand & Stone - Saskatoon
- Hand & Stone - 168 Northwest HWY - Park Ridge, IL
- Hand & Stone - 1670 E Cheyenne Mountain Blvd - Colorado Springs, CO
- Hand & Stone - Washmill Lake
- Hand & Stone Massage and Facial Spa 006
- Hand & Stone - 2441 S Woodland Blvd - Deland, FL
- Hand & Stone - 5792 N Hamilton Rd - Columbus, OH
- Hand & Stone - 300 Turtle Ln - Seguin, TX
- Hand & Stone Massage and Facial Spa Canada
- Specialties
- Registered Massage Therapy and Facials delivered in a spa setting - available & affordable
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Hand & Stone our philosophy is simple. Guests entering our Spas will be enveloped in soothing sounds and aromas while the journey to relaxation and restoration awaits. In a stress-filled world, our Registered Massage Therapists will relieve tension, soothe tired muscles and ease headaches. We provide a number of massage techniques, including Swedish, Deep Tissue, Sports and more! Be sure to ask us about our…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 11-50 employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Registered Massage Therapy and Facials delivered in a spa setting - available & affordable |
| Open jobs on Jobsy | 6 |
| View page |
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
Job Summary
Are you a high-energy hospitality or retail professional who thrives under pressure but feels stuck in a dead-end minimum wage role?
At Hand & Stone Massage and Facial Spa, we believe elite operational talent should be compensated accordingly. We are hunting for top-tier individuals to manage client experiences, front-desk logistics, and backend spa operations across our Mississauga locations.
Unlike traditional retail roles with slow annual reviews, we offer a Structured Performance Track starting at a premium $20.00/hour. We provide clear operational benchmarks that allow high-performing, reliable individuals to rapidly advance their base pay up to $24.00 and $26.00/hour as they master advanced business responsibilities. If you want a dynamic workplace where your organizational skills and drive are directly rewarded with fast financial growth, we want to hear from you.
Key Responsibilities
Our Specialists bridge the gap between front-of-house luxury hospitality and back-of-house logistics:
- Guest Experience & Sales: Managing high-volume client bookings, multi-line phone communications, and driving spa revenue through membership acquisitions and service upgrades.
- Operations & Logistics: Executing daily cash reconciliations, auditing retail inventory logs, and maintaining meticulous spa presentation.
- Facilities Management: Coordinating treatment room turnaround logistics, managing premium linen rotations, and supporting the therapy team.
What We Are Looking For
- Absolute Reliability: You treat your schedule like an executive appointment. You show up prepared and on time, every single shift.
- Composed Under Pressure: You enjoy a vibrant, busy environment and can seamlessly pivot between tasks without losing focus.
- Growth Mindset: You possess strong attention to detail and are eager to learn the inner workings of business operations to unlock higher leadership tiers.
- Experience: Background in premium retail (e.g., beauty, boutique brands), hospitality, fitness clubs, or clinical reception is a major asset.
- Availability: Flexible availability to accommodate peak business hours, including evenings and weekends.
Perks & Benefits
- An accelerated, merit-based compensation track reaching up to $26.00/hour.
- Uncapped monthly commissions and performance bonuses.
- Generous employee discounts on luxury spa services and skincare products.
- Paid professional training in sales, business systems, and operations management.
- Flexible scheduling options across our premium Mississauga network
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