Posted 4 hours ago
Health Unit Clerk, Various Programs
@ PHSA - Provincial Health Services Authority
Victoria, British Columbia
Overview
PHSA is hiring a full-time Health Unit Clerk to coordinate patient appointments, process clinician orders and handle reception duties across various programs. The role uses the electronic health record and requires a recognized Nursing Unit Clerk program plus one year of related experience.
Responsibilities:
- Book and coordinate patient appointments, tests and procedures
- Process clinician orders and requisitions in the electronic health record
- Greet and register patients, and answer telephone and switchboard calls
- Gather and transport patient information to clinical areas
- Support staff onboarding and student clinical practicums
Requirements summary:
- Grade 12 and medical terminology
- Graduation from a recognized Nursing Unit Clerk program
- One year of recent related experience
- Keyboarding speed of 40 words per minute
- Strong verbal and written communication
- Proficiency with computer software applications
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Fields of study | Medical terminology, Nursing Unit Clerk |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PHSA - Provincial Health Services Authority
| Field | Value |
|---|---|
| Company size | 10001+ |
| Open jobs on Jobsy | 783 |
Job Summary: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties.Duties/Accountabilities: 1. Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.
2. Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
3. Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient.
4. Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
5. Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required
6. Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
7. Participates as a collaborative member of the health care team.
8. Performs other related duties as assigned.Qualifications: Education, Training and Experience
Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience. Skills and Abilities
• Ability to communicate effectively both verbally and in writing.• Ability to deal with others effectively.• Physical ability to carry out the duties of the position.• Ability to keyboard 40 w.p.m.• Ability to organize work.• Ability to operate related equipment.• Ability to utilize a variety of computer software applications.
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