Posted 2 days ago
Help Desk Analyst (6-month contract)
@ Noble Corporation
Concord, Ontario
Overview
Noble Corporation is hiring a Help Desk Analyst on a 6-month contract at its Head Office to be the first line of IT support for end users. The role covers ticket triage, Windows, Microsoft 365, network, mobile and printer support, with a rotating after-hours on-call schedule. Candidates need 3+ years of help desk experience and a related degree or diploma.
Responsibilities:
- Resolve and triage IT support tickets in BMC FootPrints
- Provide end-user support for Windows, Microsoft 365, networks, mobile devices and printers
- Support Active Directory logins and remote desktop technologies
- Monitor and review escalated Proofpoint email security threats
- Participate in a rotating after-hours on-call schedule
Requirements summary:
- 3+ years of hands-on IT support or help desk experience
- University degree or college diploma in a related field
- Working knowledge of Windows, desktop hardware and endpoint imaging
- Solid understanding of Microsoft 365 tools
- Basic networking knowledge including IP addressing, DNS, DHCP and VPN
- Strong customer service and communication skills
Tools & skills
Source and dates
Source type not verified · jibe
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Women, People with disabilities, Racialized people, Indigenous peoples |
| Education | College diploma (required) |
| Fields of study | related field |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Noble Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Plumbing, HVAC, Industrial & Fire Protection
Full company description
Noble was built in 1993 to meet the needs of trades professionals. When we first started, we wanted to offer the widest range of in-stock items in the business, and we made sure that we backed our outstanding selection with industry-leading support and service. Our goal was to earn our customers’ business by doing everything we could to help their businesses succeed. And that’s still the way we do things. From our beginning as a Plumbing supplier, Noble has grown to serve the trades in HVAC, Industrial, and Fire Protection. From construction through to maintenance and renovation, with an incredible assortment of leading brands. While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry. Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business. Your Success is Our Business.
- LinkedIn followers
- 11,829
- People associated on LinkedIn
- 605
- Reported office locations
- 7171 Jane Street, Concord, Ontario L4K 1A7, CA
- Business categories
- Construction
- Building Material
- E-Commerce
- Industrial Manufacturing
- Plastics and Rubber Manufacturing
- Heating, Ventilation, and Air Conditioning (HVAC)
- Commercial
- Industrial
- Wholesale
- Other recorded names
- Noble Corporation
- Specialties
- Plumbing
- Fire Protection
- HVAC
- Wholesale Distribution
- Hydronics
- Industrial
- and Institutional
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Noble was built in 1993 to meet the needs of trades professionals. When we first started, we wanted to offer the widest range of in-stock items in the business, and we made sure that we backed our outstanding selection with industry-leading support and service. Our goal was to earn our customers’ business by doing everything we could to help their businesses succeed. And that’s still the way we do things. From our…
| Field | Value |
|---|---|
| Industry | Wholesale |
| Company size | 1,001-5,000 employees |
| Headquarters | Concord, Ontario |
| Organization type | Privately Held |
| Year founded | 1993 |
| Specialties | PlumbingFire ProtectionHVACWholesale DistributionHydronicsIndustrialand Institutional |
| Open jobs on Jobsy | 19 |
| View page |
We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you’ll be the first line of support for end-user IT issues, ranging from basic troubleshooting to configuring endpoints and supporting cloud services. You’ll play a key role in ensuring our teammates across the business stay connected and productive by providing timely, courteous, and effective technical support.
This is a hands-on role in a fast-paced environment, ideal for someone who enjoys solving problems, working with technology, and helping others.
When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble?
This posting is for an existing vacancy.
How you Contribute to Noble's Success
- Respond to, triage, and resolve incoming IT support tickets via our ticketing system (BMC FootPrints)
- Provide end-user support for:
- Windows endpoints (setup, imaging, and reconfiguration)
- O365 applications (Outlook, Teams, OneDrive, SharePoint, etc)
- Network connectivity (basic LAN/WAN troubleshooting)
- Mobile devices (iOS/Android)
- Printers (HP, Ricoh, Zebra)
- RF mobile workstations
- Assist users with login/access issues tied to Active Directory
- Support common remote work technologies including virtual desktop environments (Citrix, RDP)
- Monitor and review escalated email security threats via Proofpoint, working with internal teams to identify false positives or malicious content
- Maintain accurate ticket documentation and escalate unresolved issues when necessary
- Participate in a rotating after-hours/on-call support schedule
- Provide excellent customer service through strong communication, follow-up, and professionalism
- Other duties as assigned
Must Haves and Nice to Haves
Must Haves
- Completion of university degree or college diploma in a related field
- 3+ years of hands-on IT support or help desk experience
- Strong customer service and interpersonal communication skills
- Working knowledge of Windows OS, desktop hardware, and endpoint imaging/configuration
- Solid understanding of Microsoft 365 tools (especially Outlook, Teams, SharePoint)
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN)
- Experience supporting mobile devices and common printing issues
- Familiarity with Active Directory user account management
- Ability to prioritize and manage multiple tasks in a dynamic environment
Nice to Haves
- Experience with BMC FootPrints or similar ticketing platforms
- M365 Fundamentals certification
- Exposure to email security tools (e.g., Proofpoint, Abnormal)
- Understanding of endpoint security and antivirus tools (Sophos, Sentinal One)
- Familiarity with RF handheld devices and warehouse technology
Who We Are
From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.
While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry.
Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.
When you join Team Noble, success is in store for you, too!
As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.
We value diversity and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. Should you require any assistance during the application process, please contact us at 905-760-6344 with reference of the Job Title.
We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly.Hiring Managers are responsible for reviewing applications and making all final hiring decisions. AI-assisted tools may be used from time to time to support the recruitment process.
- Respond to, triage, and resolve incoming IT support tickets via our ticketing system (BMC FootPrints)
- Provide end-user support for:
- Windows endpoints (setup, imaging, and reconfiguration)
- O365 applications (Outlook, Teams, OneDrive, SharePoint, etc)
- Network connectivity (basic LAN/WAN troubleshooting)
- Mobile devices (iOS/Android)
- Printers (HP, Ricoh, Zebra)
- RF mobile workstations
- Assist users with login/access issues tied to Active Directory
- Support common remote work technologies including virtual desktop environments (Citrix, RDP)
- Monitor and review escalated email security threats via Proofpoint, working with internal teams to identify false positives or malicious content
- Maintain accurate ticket documentation and escalate unresolved issues when necessary
- Participate in a rotating after-hours/on-call support schedule
- Provide excellent customer service through strong communication, follow-up, and professionalism
- Other duties as assigned
Must Haves
- Completion of university degree or college diploma in a related field
- 3+ years of hands-on IT support or help desk experience
- Strong customer service and interpersonal communication skills
- Working knowledge of Windows OS, desktop hardware, and endpoint imaging/configuration
- Solid understanding of Microsoft 365 tools (especially Outlook, Teams, SharePoint)
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN)
- Experience supporting mobile devices and common printing issues
- Familiarity with Active Directory user account management
- Ability to prioritize and manage multiple tasks in a dynamic environment
Nice to Haves
- Experience with BMC FootPrints or similar ticketing platforms
- M365 Fundamentals certification
- Exposure to email security tools (e.g., Proofpoint, Abnormal)
- Understanding of endpoint security and antivirus tools (Sophos, Sentinal One)
- Familiarity with RF handheld devices and warehouse technology
Journal
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