Hospitality Manager

Overview

Peak Cellars is seeking an experienced, hands-on Hospitality Manager to lead day-to-day guest experience and front of house operations at our Lake Country property. Peak Cellars is one of the Okanagan's premier winery destinations.

Reporting to the General Manager, the Hospitality Manager runs the Tasting Bar, the Garden Bistro dining room, the retail wine shop, and event service. This is a floor-first leadership role: you set the standard on every shift, lead a year-round and seasonal team, and turn the property's goals into a smooth, profitable service.

COMPENSATION AND PERKS

• Base salary of $80,000 to $100,000, based on experience.
• Extended health and dental benefits.
• Employee discounts across our restaurants and properties.
• Professional development support, including wine education (for example WSET).

KEY RESPONSIBILITIES Operations and Guest Experience

• Lead day-to-day front of house operations across the Tasting Bar, Garden Bistro dining room, retail wine shop, and event spaces.
• Be visible on the floor during service, setting the tone for hospitality and stepping in wherever the team needs support.
• Uphold service standards that consistently exceed guest expectations and reflect the Peak Cellars brand.
• Build schedules and manage staffing levels to match reservations, peak season demand, and special events, within the labour budget set with the General Manager.
• Resolve guest concerns promptly and professionally, escalating to the General Manager when needed and turning service recoveries into loyalty-building moments.
• Approve comps and discounts within policy, and keep the comp request process and POS records accurate.

Food and Beverage Service

• Work closely with the Executive Chef to keep communication between kitchen and floor tight, including 86 updates at pre-shift and during service.
• Lead pre-shift meetings covering features, menu changes, wine pairings, and guest notes.
• Contribute to menu, beverage, and pricing reviews with the General Manager and Executive Chef.
• Oversee front of house inventory, including wine, bar, and retail stock counts and ordering.
• Ensure full compliance with BC Liquor and Cannabis Regulation Branch (LCRB) rules, FoodSafe, and Serving It Right standards on every shift.

Sales and Wine Club

• Drive sales across tasting experiences, retail wine, the Garden Bistro, the Wine Club, and private events.
• Coach the team on wine pairings, bottle sales, and recommendations that lift the average guest spend.
• Support growth and retention of the Wine Club so members feel valued and engaged year-round.
• Represent Peak Cellars with tour operators, hotels, concierges, and Scenic Sip Trail partners visiting the property.

Team Leadership and Culture

• Hire, train, and onboard front of house staff in partnership with the General Manager.
• Set clear expectations, give regular coaching and feedback, and contribute to performance reviews.
• Foster a culture of hospitality, accountability, professionalism, and pride in the Peak Cellars brand.
• Champion workplace health, safety, and inclusion on the floor.

Reporting and Controls

• Track daily sales, labour, voids, and discounts, and flag trends or issues to the General Manager.
• Prepare regular reports on front of house performance with clear, practical recommendations.
• Maintain opening, closing, cash-handling, and incident-reporting procedures.
• Follow BC Employment Standards, WorkSafeBC, food safety, and accessibility requirements, and support emergency procedures in line with estate-wide protocols.

QUALIFICATIONSExperience

• Minimum 4 to 5 years of hospitality leadership experience in a winery, restaurant, resort, or premium hospitality setting, with at least 2 years as a front of house, restaurant, or tasting room manager.
• Experience running more than one service area (for example a dining room plus a tasting room, bar, retail, or events) is strongly preferred.
• Demonstrated experience leading teams of 15 or more through busy peak seasons.
• Knowledge of BC wine, hospitality, and tourism is a significant asset.

Skills and Requirements

• Excellent leadership, communication, and interpersonal skills, with the presence to host VIP and trade guests.
• Comfortable with numbers: labour scheduling to budget, sales tracking, inventory, and cash controls.
• Working knowledge of point-of-sale, reservation, and wine club platforms (for example Tock, Commerce7, or equivalent).
• Sound judgment, problem-solving ability, and composure under pressure during peak service.
• Valid Class 5 BC driver's licence.
• Serving It Right and FoodSafe certification (or willingness to obtain before start).
• WSET Level 2 or equivalent wine education preferred; deeper wine knowledge is a strong asset.
• Flexible schedule, including weekends, evenings, and statutory holidays during peak season.

Key Competencies

• Hospitality-first mindset and close attention to guest experience.
• Hands-on, energetic leader who coaches people and builds strong teams.
• Commercially aware, with an eye for what lifts sales and protects margin.
• Brand steward who represents Peak Cellars with professionalism.
• Calm, decisive, and solutions-focused under pressure.

WORK ENVIRONMENT

• On-site role at the Peak Cellars estate in Lake Country, BC, with most of your time on the floor across the tasting room, bistro, and grounds.
• A mix of indoor hospitality, outdoor service, and some office work, including exposure to weather during events and patio service.
• Active role that includes walking the property, climbing stairs, and occasional lifting (up to 50 lbs).
• Schedule includes weekends, evenings, and statutory holidays during peak season, with a more balanced schedule in the off-season.

O'Rourke Family Vineyards adheres to employment equity and equal opportunity programs and encourages all candidates to apply. We thank all applicants for their interest; only those selected for an interview will be contacted.

Work Location: In person

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