Posted 22 days ago
House Account CSR
@ FSB GROUP LTD.
Concord, Ontario
Overview
FSB GROUP LTD. is hiring a full-time House Account CSR to service and retain a book of personal lines house accounts in a brokerage. The role covers renewals, remarketing, quoting, endorsements and cross-sell, with an emphasis on service rather than sales pressure. A RIBO licence and 2+ years of brokerage personal lines experience are required, with a salary of $56K–$75K, paid vacation and group benefits.
Responsibilities:
- Manage and service a book of personal lines house accounts
- Handle renewals, remarketing and quoting per carrier guidelines
- Process endorsements, policy changes and client requests
- Identify cross-sell and upsell opportunities
- Maintain accurate documentation in PowerBroker
Requirements summary:
- Active RIBO licence
- 2+ years personal lines experience in a brokerage
- Strong experience with renewals, remarketing and servicing
- Highly organized and detail-oriented
- Strong written and verbal communicator
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FSB GROUP LTD.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Why This Role Stands Out
If you’re a RIBO licensed Personal Lines CSR working in a brokerage, this is a chance to step into a house accounts role focused on service, retention, and relationship management (not heavy sales pressure). We’re looking for someone who is detail-oriented, responsive, and thrives in a fast-paced environment.
What You’ll Be Doing
- Manage and service a book of personal lines house accounts
- Handle renewals, remarketing, and quoting in line with carrier guidelines
- Process endorsements, policy changes, and client requests
- Respond to clients quickly with a strong service mindset
- Identify cross-sell and upsell opportunities
- Work closely with insurers and underwriters
- Support Producers and collaborate across the team
- Maintain accurate documentation in your BMS (PowerBroker)
Must-Haves (You Will Not Be Considered Without These)
- ✅ Active RIBO license
- ✅ 2+ years of personal lines experience in a brokerage
- ✅ Strong experience with renewals, remarketing, and servicing
What We’re Looking For
- Highly organized and able to manage multiple priorities
- Strong communicator (written & verbal)
- Detail-oriented with a high level of accuracy
- Team player who builds strong internal & external relationships
- Comfortable in a fast-paced, client-focused environment
Compensation & Benefits
- Competitive salary: $56K–$75K
- Paid vacation + personal days
- Group benefits
- Growth opportunities within the brokerage
- Supportive, team-oriented culture
This position is currently vacant and open to qualified applicants.
AI Disclosure Statement
We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.
Equal Opportunity Statement
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.
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