Posted 21 days ago
HR Client Services Representative
@ JDI
Saint John, New Brunswick
Overview
JDI is hiring an HR Client Services Representative for its HR Shared Services Team at the Head Office in Saint John, New Brunswick. The role answers employee questions across HR, payroll, benefits and systems, completes transactions, and supports process improvement and testing. Full-time, with a salary range of $44,000 to $65,000 per year.
Responsibilities:
- Serve as primary contact for employees via phone, email, chat and case management
- Resolve HR, payroll, benefits and system inquiries
- Complete transactions across the employee lifecycle
- Maintain employee and operational data in Excel
- Support testing, documentation and process improvement
Requirements summary:
- Post-secondary education in HR, business administration or related field
- 2+ years in customer service, administrative, HR or payroll
- Proficiency in Microsoft Excel and Office applications
- Strong attention to detail and organizational skills
- Ability to handle sensitive information with discretion
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Human resources |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Human Resources, Business Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
JDI
| Field | Value |
|---|---|
| Open jobs on Jobsy | 649 |
The HR Client Services Representative works as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. This role provides superior customer service to employees, leaders, and stakeholders across the organization while supporting HR, payroll, benefits, and system-related inquiries. The successful candidate will contribute to process improvements, reporting activities, testing support, and initiatives that enhance employee experience and service delivery. The range for the role is between $44,00 - $65,000 annually.
- Serve as a primary point of contact for employees and stakeholders, delivering exceptional service through phone, email, chat, and other case management channels.
- Respond to employee questions and complete transactions throughout the employee lifecycle, ensuring accuracy and attention to detail.
- Investigate and resolve HR, payroll, benefits, and system-related inquiries by gathering information, researching available resources, and identifying solutions.
- Use Microsoft Excel and other tools to organize, review, and maintain employee and operational data.
- Learn and apply HR processes, policies, and systems while understanding how your work supports employees and the broader organization.
- Leverage technology and identify opportunities to improve processes, employee experience, reduce risk, and enhance service delivery.
- Support testing activities, process documentation, reporting, and continuous improvement initiatives.
- Collaborate with team members to share knowledge, support team goals, and contribute to a positive team culture.
- Post-secondary education in Human Resources, Business Administration, or a related field.
- 2+ years of experience in a customer service, administrative, HR, payroll, or related environment.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Strong attention to detail and commitment to data accuracy.
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Demonstrated customer service mindset and commitment to providing a positive employee experience.
- Ability to learn new systems, processes, and technologies.
- Commitment to continuous improvement and operational excellence.
Journal
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