Human Resources Manager

ABOUT US

The Royal City Soccer Club is a non-profit organization with a mission of hosting quality, affordable day camp experiences for children aged 5 to 13 during the summer months. Since 1993, more than 300,000 children have participated in our grassroots soccer camps across seven provinces, making RCSC the #1 summer day camp of its kind in Canada. We believe in promoting a healthy and active lifestyle through participation and team play in sport and fostering a safe, caring and inclusive environment for children to learn and build life skills.

HUMAN RESOURCES MANAGER

Reporting to the Director of Operations, the Human Resources Manager is responsible for managing RCSC's seasonal recruitment and staffing program. Working with a team of two HR Coordinators, the HR Manager oversees the recruitment, selection, onboarding, training, scheduling and ongoing support of approximately 350 seasonal employees working at 100+ locations across seven provinces.

This is a hands-on position for someone who enjoys both managing people and being directly involved in the work. From January through June, the primary focus is recruiting and preparing our seasonal workforce. During July and August, the focus shifts to staff scheduling, employee support, resolving day-to-day staffing issues and filling unexpected vacancies.

JOB DUTIES & RESPONSIBILITIES

Recruitment & Staffing

• Manage and train a team of two HR Coordinators responsible for recruiting approximately 350 seasonal employees
• Develop and implement the annual seasonal recruitment plan
• Participate directly in full-cycle recruitment, including reviewing applications, screening candidates, conducting interviews and making hiring decisions
• Oversee recruitment for Camp Counsellors, Supervisors, Regional Coordinators, Counsellor in Training and seasonal head-office positions
• Prepare and issue employment agreements and ensure required hiring documentation is completed
• Manage job postings, recruitment channels and the applicant tracking system
• Monitor recruitment progress and staffing levels to ensure locations are fully staffed before camp begins
• Develop contingency plans and maintain a candidate pipeline for unexpected vacancies

Staff Scheduling & Summer Operations

• Develop and manage weekly staff schedules for camp locations across Canada
• Allocate staff based on camper registration, staffing requirements and operational needs
• Respond quickly to staff absences, resignations and unexpected vacancies
• Coordinate replacement staff and make staffing adjustments throughout the summer
• Work closely with Regional Coordinators and the Operations team to address day-to-day staffing needs
• Maintain accurate staffing and scheduling records

Employee Support & Staff Management

• Serve as a primary point of contact for day-to-day employee questions and staffing issues
• Support Regional Coordinators and Camp Supervisors in addressing attendance, performance, conduct and workplace concerns
• Assist with employee complaints, disciplinary matters and terminations in consultation with the Director of Operations
• Maintain appropriate documentation of employee issues and performance concerns
• Identify recurring staffing issues and recommend practical improvements

Payroll & HR Administration

• Review employee timesheets for completeness and accuracy, including hours worked, applicable rates and required adjustments
• Prepare and maintain payroll spreadsheets and import files for submission to Ceridian
• Coordinate employee payroll updates, including new hires, terminations, wage changes and other required adjustments
• Review & verify payroll employee hours, information and reports to identify and resolve discrepancies prior to final processing
• Work with employees, Supervisors and Regional Coordinators to resolve timesheet and payroll-related questions or discrepancies
• Maintain accurate payroll records and supporting documentation
• Assist with other payroll-related administration as required

Training & Staff Development

• Assist with the coordination and delivery of RCSC's in-person and online staff orientation and training sessions
• Present HR-related topics and other assigned content during staff orientation and training sessions
• Coordinate and communicate required staff training, including legislated training and other applicable provincial requirements
• Assign and communicate required online training modules, including completion requirements and deadlines
• Track staff participation and completion of required orientation, training sessions and online modules
• Follow up with employees who have not completed required training and maintain accurate training records
• Work with the Director of Operations and other team members to identify training needs and update training materials and resources as required
• Ensure Camp Supervisors, Regional Coordinators and other seasonal staff understand their training requirements before commencing their positions

HR Administration & Compliance

• Maintain accurate and confidential employee records and HR documentation
• Assist with reviewing and updating employment agreements, HR policies and procedures
• Maintain a working knowledge of applicable employment standards in the provinces where RCSC operates
• Support employment-related requirements including accommodation and health and safety matters
• Escalate complex HR and employment matters to the Director of Operations/Program Director as appropriate

Additional Responsibilities

• Prepare post-season recruitment and staffing reports and recommend improvements for the following season
• Collaborate with Operations, Customer Service, Marketing and senior management as required
• Support workforce planning for potential new camp locations and markets
• Participate in ongoing improvements to recruitment, scheduling and HR processes
• Occasional travel to camp locations, recruitment events and staff training sessions may be required

Qualifications & Skills:

• 3+ years of experience in human resources, recruitment, staffing or a related role, with demonstrated experience managing multiple priorities in a fast-paced environment
• Experience with high-volume recruitment considered a strong asset
• Previous supervisory or team leadership experience preferred
• Post-secondary education in Human Resources, Business or a related field considered an asset
• CHRP designation, or working toward a designation, considered an asset
• Strong organizational and time-management skills with the ability to manage competing priorities
• Excellent communication, interpersonal and problem-solving skills
• Comfortable addressing employee issues and difficult conversations
• Strong computer skills and experience with applicant tracking, scheduling or HR systems
• Payroll experience considered an asset
• Interest in using technology, automation and AI to improve recruitment and HR processes
• Bilingual English/French considered an asset
• Ability to work independently and collaboratively in a small team environment
• Flexibility to work additional hours during peak recruitment, training and summer periods as required

WHY JOIN US:

• Make an impact at scale: Help recruit, develop and support the people responsible for delivering camp experiences to thousands of children each summer.
• Take ownership of a key function: Play a central role in recruiting, scheduling and supporting the team that delivers our camps across Canada.
• Build and improve: We encourage new ideas, better processes, technology and innovation.
• National scope: Gain experience supporting a workforce operating across seven provinces.
• Professional development: Opportunities for continuing education and HR professional development.
• Health & wellness: $100 monthly contribution to a Health Spending Account.
• Small team, significant responsibility: Work directly with senior leadership in an entrepreneurial, collaborative environment.

What Success Looks Like

In your first year, success will include:

• Meeting seasonal recruitment targets and having camp locations appropriately staffed
• Effectively managing and developing the HR Coordinator team
• Maintaining accurate and responsive summer staff scheduling
• Providing timely and practical support when employee and staffing issues arise
• Improving recruitment, staffing and HR processes based on lessons from the season
• Maintaining accurate employee documentation and HR records

Our Team

RCSC operates with a small, collaborative head-office team in Burlington consisting of approximately 5 to 6 full-time year-round employees, supplemented by seasonal office staff during our busiest months. This position works closely with the Director of Operations and other members of the leadership team.

POSITION DETAILS

Position: Human Resources Manager

Job Type: Permanent, full-time

Location: Burlington, Ontario, on-site

Hours: 40 hours per week, with additional flexibility required during peak periods

Benefits: $100/month Health Spending Account

Bonus: Eligible for a discretionary performance bonus

HOW TO APPLY

Please email your resume to [email protected]

We thank all candidates for their interest, however, only those under consideration will be contacted.

Royal City Soccer Club is committed to employment equity, diversity, and inclusion. We value diversity and encourage members of designated groups and marginalized populations including newcomers, racialized/visible minorities, people with disabilities, Indigenous peoples, workers of all ages, language minorities (e.g., Francophones), and people from 2SLGBTQ+ communities to apply and self-identify.

For those who require accommodation throughout the application or hiring process, please reach out to 1-800-427-0536 x221 or [email protected] to discuss how we can best accommodate your unique needs.

Pay: $60,000.00-$80,000.00 per year

Benefits:

• Casual dress
• On-site parking
• Work Location: In person