Image Review Associate II

Job Summary:

Job Description:

Role Summary

The Image Review Associate plays a direct role in Elovate's mission to make roads safer. In this position, you will review and adjudicate traffic enforcement images — including speed, red light, school zone, and work zone violations — on a computer screen, ensuring that each citation meets client and jurisdictional requirements before it is issued. This is a detail-oriented, production-focused role where accuracy, consistency, and adherence to established procedures are essential to the quality and integrity of Elovate's enforcement programs.

Responsibilities

Image Review & Adjudication

Review traffic enforcement images captured from automated enforcement systems on a computer screen, carefully examining each image to determine whether a violation meets the criteria for citation issuance.

Apply jurisdiction-specific rules, violation thresholds, and evidentiary standards consistently across all assigned programs.

Assess image quality, vehicle identification, and violation elements to ensure accuracy before transmitting to the next processing stage.

Flag ambiguous, unclear, or non-compliant images for supervisor review in accordance with escalation procedures.

Maintain a high level of accuracy and throughput to meet daily and weekly production targets.

Document & Data Processing

Receive, process, and classify documents and violation data from electronic and hard copy sources.

Sort, image, file, and archive documents and records by form type and program requirements.

Capture and enter data accurately based on client-specific requirements and established procedures.

Verify data generated by automated extraction tools, correcting errors and flagging discrepancies.

Ensure completed data and processed images are transmitted to the appropriate next level in a timely manner.

Support outbound correspondence processing as required by client contracts.

Quality & Compliance

Follow all established processing procedures, quality standards, and client contract requirements.

Maintain a consistent error rate within program quality benchmarks.

Participate in quality audits and accept coaching to improve accuracy.

Comply with all Elovate policies, data privacy requirements, and program-specific confidentiality standards.

Report system issues, image quality problems, or unusual volume trends to the supervisor promptly.

Requirements

Entry-level role; no prior experience required — we will train the right candidate.

Strong attention to detail with the ability to make consistent, accurate decisions at volume.

Comfortable working in a production environment with daily throughput expectations.

Ability to prioritize, multi-task, and maintain focus and accuracy under pressure.

Basic computer proficiency; comfortable navigating web-based platforms and data entry tools.

Self-motivated and able to work independently with minimal direction.

Strong communication skills and willingness to ask questions and accept feedback.

Nice to Haves

Prior experience in data entry, document processing, image review, or a production operations environment.

Familiarity with traffic enforcement, public safety, or government services.

Experience working in a role requiring high accuracy and adherence to defined procedures.

AI & Technology

Elovate uses AI-assisted tools to support the image review process. Image Review Associates are expected to work comfortably alongside these tools while applying their own judgment to every decision.

Work with AI-assisted image processing tools that may pre-screen images or flag potential violations — your role is to review those outputs and make the final adjudication decision.

Understand that AI tools support your work but do not replace your judgment; every citation decision requires human review and sign-off.

Report unexpected AI tool behavior, unusual outputs, or quality concerns to your supervisor so improvements can be made.

Be open to learning and adapting as Elovate introduces updated AI tools and workflows into the image review process.

Participate in training sessions on new AI-assisted tools and contribute feedback on usability and accuracy.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

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