In-House Security Tech Support

Are you a highly motivated individual with exceptional technical skills? Do you enjoy troubleshooting, problem solving, and helping others? Apply to join our team as In-House Security Tech Support! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.

The successful candidate will be a key member of our Next Level Support Team providing tier 2 support to our clients and internal teams, as well as subcontractors.

Key Responsibilities:

• Provide exceptional customer service to clients and staff of Wilsons Security
• Answer incoming inquiries via phone, email, and chat
• Remotely troubleshoot an array products and services with clients as well as technicians and subcontractors, answering any questions that may arise
• Resolve client concerns and make recommendations where appropriate to ensure optimal system function
• Remote software management including code and user updates, schedule management, configuration settings, etc.
• Manage work orders assigned to the NLS queue to ensure they are actioned in a timely manner
• Work within client’s 3rd party ticketing systems for work order management
• Process system activations including GSM
• Maintain positive relationships with our clients, team, and subcontractors
• Work professionally under pressure
• Other projects as required

Qualifications:

• Must have a minimum of 3 years experience in the security industry, with in-depth knowledge of cameras, access control, and intrusion systems
• IT Helpdesk experience an asset
• Excellent communication skills, both written and verbal
• Client-Focused
• Ability to work both with a team and independently
• Dependable, diligent, and punctual
• High degree of accuracy and thoroughness
• Strong analytical and decision-making skills
• Detail-oriented and organized
• Strong critical thinking abilities
• Ability to prioritize workload in a fast-paced work environment
• Demonstrated experience in client-facing roles
• Proven skills in conflict resolution
• Eagerness to learn & effective team player

This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Our office is in the Burnside Industrial Park and the hours are Monday to Friday between 8:30 am to 4:30 pm.

If you are interested in this position and meet the above criteria, please apply! We thank all applicants; however, only those selected for an interview will be contacted.

Work With Us

Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts. Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.