Informatics Analyst, ITSM, TFT

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community.

Everything we do is grounded in our values of being compassionate, inclusive, respectful, collaborative, and inspired. If you are seeking meaningful work in an organization where your contributions truly matter to patients, colleagues, and the broader community, you have come to the right place.

Current Shifts: Primarily Days (approx. Aug 2026-Aug 2027)

Position Summary:

The Information & Technology Service Management Department mandate is to:

• Enable patients and families to stay connected, involved and informed in their care,
• Make it easier to make informed decisions and do the right things,
• Provide technologies and tools that make work easier, more efficient and productive,
• Enable communication and collaboration internally and externally with system partners, and
• Enable the integration and sharing of information.

The Informatics Analyst’s role contributes to the ITSM mandate by providing leadership, insight, expertise, systems knowledge and analysis in supporting the on-going evolution, expansion, improvement, use and management of information. Informatics Analysts apply their experience, knowledge, expertise and analytical skill to identify opportunities and to translate the needs of the organization into actionable solutions to maximize the use and value of information and electronic systems. Informatics Analysts are key to supporting the delivery of safe, high-quality patient care by making certain that data and related integrations are accurate. Informatics Analysts are expected to react to urgent issues, maintain the operational status of systems, propose use enhancements, implement new systems and procedures in a way that adheres to ITSM best practices and policies and related regulatory requirements. As part of the ITSM team, Informatics Analysts work closely with internal hospital departments, external health system partners and vendors to support and continually improve the use of electronic systems to the benefit of patient care in Guelph and surrounding area.

Reporting to the Manager IT Informatics, Informatics Analysts are part of a larger team of dedicated technology and information systems management professionals. This team interacts with all levels of the organizations to provide Information and Technology Management Services to Guelph General Hospital and partnered organizations.

In this role, you will:

• Have ongoing opportunities to learn and grow through a generous professional development program, including our education assistance fund and in-house learning initiatives
• Have access to a comprehensive total rewards package, including competitive compensation, health and dental benefits, short- and long-term disability coverage, and membership in the Healthcare of Ontario Pension Plan (HOOPP), with employer contributions matched at 126%.
• Be part of an organization that is deeply committed to the well being, safety, and psychological health of its workforce
• Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through meaningful action
• Collaborate with a team of highly skilled and dedicated healthcare professionals united by a shared purpose

Located in the heart of Southwestern Ontario, Guelph, known as “The Royal City,” offers an exceptional quality of life for healthcare professionals and their families.

• Expansive trails, rivers, and green spaces that support an active, outdoor lifestyle year-round
• A vibrant arts, culture, and music scene with nationally and internationally recognized events
• Diverse restaurants, cafés, and local craft breweries
• One of Ontario’s strongest and fastest growing economies
• Excellent education options, including both a university and college
• A welcoming, inclusive community with diverse cultures and centres of faith

Qualifications, Experience, Skills and Abilities:

• Minimum 5 years relevant experience in application and systems support in a healthcare environment
• Degree in Health Informatics, or related field
• Previous support and maintenance experience with the integration of clinical and administrative systems common to a hospital environment, preferred
• Support and maintenance experience with other applications common to a hospital environment, preferred
• Demonstrated skills relating to improved efficiencies, clinical or operational service delivery effectiveness, quality initiatives and patient safety
• Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
• Demonstrated commitment to excellent customer service.
• Demonstrated analytical skills to develop and evaluate options to issues and problems.
• Demonstrated ability to engage with stakeholders to develop solutions that improve effectiveness, efficiency and quality of care.
• Strategic thinker with ability to understand process and technical implications of decisions.
• Results oriented: strives for continuous improvement and works towards continually achieving a standard of excellence
• Proven aptitude for learning new applications and technologies
• Effective communication and interpersonal skills
• Professional, courteous and friendly demeanor.
• Project Management experience, certification, preferred
• Human change management skills and experience, certification, preferred
• Process analysis experience, LEAN or 6Sigma certification, preferred
• Structured systems analysis and change control experience.
• Advanced Microsoft 365 experience

Ready to Make a Difference?

If you are looking for an exciting opportunity where you will be supported, empowered, and valued, we encourage you to apply and explore how your career can grow at Guelph General Hospital.

This job posting is for a vacancy currently available. The hiring process can include the use of AI-enabled systems for administrative and candidate management purposes.

Guelph General Hospital is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, and 2SLGBTQ+ individuals. We are committed to providing a respectful, safe, and supportive environment for all employees, free from discrimination and harassment.