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Information Technology Project Manager

@ Kelly

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Toronto, Ontario

Contract
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SIGNALS

Overview

Kelly is hiring an IT Project Manager on a one-year contract in Toronto, hybrid with up to 4 days onsite per week, to lead a Call Centre Migration project at a leading Canadian financial institution. The role coordinates multiple teams, aligns stakeholders, manages deliverables and risks, and reports to executives. The posting states the contract duration and hybrid arrangement only.

Responsibilities:

  • Lead multiple teams on a large-scale call centre migration
  • Manage deliverables, timelines, dependencies and risks
  • Provide project updates to senior leadership and executives
  • Prepare executive reporting and presentations
  • Resolve roadblocks and manage competing priorities

Requirements summary:

  • Strong experience with call centre technology or migration projects
  • Proven experience managing complex IT projects with multiple stakeholders
  • Strong experience working with executives and senior leadership
  • Ability to translate technical issues for executive audiences
  • Hands-on experience with executive reporting
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-12
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentProject management
Travelair: none · ground: none
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Job description

Job Title: IT Project Manager – Call Centre Migration

Location: Toronto, ON (Hybrid – Up to 4 days onsite per week)

Duration: 1 Year Contract

About the Role: Looking for an experienced IT Project Manager to support a high-priority Call Centre Migration project.

The ideal candidate will have strong experience managing complex IT projects, particularly within call centre technology and migration initiatives. This individual will be responsible for bringing multiple teams together, breaking down silos, aligning stakeholders, and ensuring teams work collaboratively towards common project deliverables.

This is a great opportunity to contribute to a high-visibility project within one of Canada's leading financial institutions.

Key Responsibilities

  • Lead and oversee multiple teams involved in a large-scale Call Centre Migration project.
  • Drive collaboration and alignment across cross-functional technical and business teams.
  • Break down organizational silos and ensure teams are working towards shared project objectives.
  • Manage project deliverables, timelines, dependencies, risks, and issues.
  • Work closely with senior leadership and executive stakeholders to provide project updates and status reports.
  • Translate complex technical challenges into clear, concise business language for executive audiences.
  • Prepare and deliver executive-level reporting, presentations, and project updates.
  • Proactively identify roadblocks and drive teams towards timely resolution.
  • Manage competing priorities and ensure project objectives remain on track.

Must-Have Requirements

  • Strong experience with Call Centre Technology and/or Call Centre Migration projects.
  • Proven experience managing complex IT projects involving multiple teams and stakeholders.
  • Strong experience working with executives and senior leadership.
  • Ability to translate technical issues into clear, actionable updates for executive audiences.
  • Hands-on experience with executive reporting and stakeholder communications.

Nice-to-Have Qualifications

  • PMP certification or equivalent project management experience.
  • Experience working in Agile environments.
  • Experience within the banking or financial services industry.

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