Infrastructure Manager

The Manager, Infrastructure provides management oversight of the infrastructure, networking and network security environment within our client. The IT Team supports the technology environment including the internal network, end-user devices (computers and mobile devices), software license management, as well as domain management and the public websites. Reporting to the Vice President – Information Technology, you will focus on delivery and support that enables an effective, reliable and secure technology environment. The successful applicant will work closely with third-party IT service and technology providers to deliver and manage end-user computing strategy, disaster recovery and business continuity management, and IT security policies and standards to support secure, scalable business operations within the broader guidelines set out by the Vice President – Information Technology and the executive team.

Advantages
Hybrid work model with 3 days on site. Some flexibility to this model, to be discussed with VP if needed
Location: North end of the City, roughly 30 mins from downtown core
Close to major highways 404 and 407 and 400

Responsibilities
• Orchestrate and ensure the delivery of high-quality, cost-effective, and consistent IT Services that achieves common standards and processes.
• Participate in the delivery and execution of infrastructure projects and IT security initiatives.
• Work closely with IT managed service providers to resolve Level 1 and Level 2 tickets according to agreed upon service levels.
• Execute IT integration playbook including migration of acquired companies into the technology platform.
• Collaborate with functional and operational teams to ensure user onboarding and offboarding processes meet the business needs.
• Develop and maintain the IT documentation knowledge base; promote and educate awareness of standard IT work instructions
• Oversee IT assets from requisition to retirement, ensure licensing compliance, eliminate waste, and ensure timely refresh of aged IT assets to mitigate business and security risks
• Develop and implement disaster recovery and business continuity plans to minimize disruption during emergencies. Assess IT and cybersecurity risks and design, implement and test business continuity and disaster recovery procedures to mitigate those risks. Implement policies and procedures to ensure the protection of company IT assets and the integrity, security, and privacy of corporate and personal information. Ensure compliance with all legal and regulatory requirements as they relate to technology.
• Manage the procurement of IT hardware and software. • Ensure project milestones and department goals are met, adhering to approved budgets • Raise and escalate any issues and concerns with IT management and/or business process owners • Make user-centric productivity driven decisions and recommendations

Qualifications
• Hands-on experience in supporting all facets of technical infrastructure including: Microsoft 365, networking, firewalls, DNS and domain management, VOIP, mobile device management
• Experience in developing and implementing IT services offerings including scope development, implementation planning and execution, financial budget management and forecasting, and ongoing service improvement and innovation
• Experience in vendor management, client relationships management
• Experience in managing and evaluating managed service providers and associated agreements.
• Strategic thinker with a client-centric focus with a demonstrated ability to identify, research and resolve complex technical problems
• Experience with dealing with multiple stakeholders
• Strong desire to produce high-quality deliverables and to succeed by learning from colleagues and creating collaborative relationships at all levels
• Proficient in self-planning skills sufficient to schedule, organize and manage multiple activities of varying complexity according to established plans and adjusting work schedules according to changing priorities, and time constraints
• Well-developed analytical skills with a strong attention to detail
• Excellent verbal, written and interpersonal communication skills sufficient to effectively communicate information to stakeholders
• Ability to multi-task and work in a deadline driven environment

• University or post graduate level education in computer science, business or related field.
• Bachelor’s degree in a relevant field required
• Additional certifications that exemplify a desire for continued education is a plus
• Minimum of 5 years’ experience working as a manager in technical management or relevant field

Summary
Physical Requirements and Environmental Conditions
• Required to look closely at computer screen for long periods of time
• Repetitive movements
• Sitting down for long periods of time
• Potential for lifting heavy IT equipment • Travel may be required

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.