Posted 10 days ago
Inside Customer Service Representative
@ adecco
Brampton, Ontario
Overview
Adecco is hiring an Inside Customer Service Representative for a well-established industrial products distributor in Brampton, Ontario, serving customers across Canada. The role handles order processing, quotations, product sourcing, and special-order requests for distributor and industrial customers. The posting states a permanent full-time position with a comprehensive benefits package and three weeks of vacation.
Responsibilities:
- Process customer orders accurately and efficiently
- Respond to customer inquiries by phone and email
- Prepare and follow up on quotations
- Source products and coordinate special-order requests
Requirements summary:
- 2+ years in customer service, inside sales, or order desk
- Industrial or distribution experience strongly preferred
- Strong communication and attention to detail
- Proficiency with Microsoft Office and business systems
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
adecco
| Field | Value |
|---|---|
| Headquarters | Düsseldorf |
| Open jobs on Jobsy | 638 |
SUMMARY
Our client, a well-established industrial products distributor serving customers across Canada, is seeking an Inside Customer Service Representative to join its team in Brampton, Ontario. This permanent role serves as a key point of contact for distributor and industrial customers and is responsible for order processing, quotations, product sourcing, customer support, and coordination of specialty product requests. This position will come with a comprehensive benefits package and three weeks of vacation with a stable full-time employment with an established organization. The successful candidate will thrive in a fast-paced business-to-business environment and enjoy building strong customer relationships while supporting sales growth and customer satisfaction.
QUALIFICATIONS
2+ years experience in customer service, inside sales, order desk, quotations, or sales support
Experience in an industrial, technical, manufacturing, distribution, MRO, tooling, automation, fastener, electrical, hydraulic, pneumatic, or related environment is strongly preferred
Demonstrated aptitude for learning
Strong customer relationship and communication skills
Excellent attention to detail and accuracy
Strong organizational and multitasking abilities
High school diploma or equivalent
Proficiency with Microsoft Office and business systems
Ability to work effectively in a team environment
Experience supporting distributor or B2B customers is considered a strong asset
Product knowledge within industrial or technical markets is considered an asset
RESPONSIBILITIES
Process customer orders accurately and efficiently
Respond to customer inquiries by phone and email
Prepare and follow up on quotations
Source products to meet customer requirements and delivery expectations
Coordinate customer requests involving special-order or custom-engineered products
Develop and maintain strong customer relationships
Identify customer requirements and recommend appropriate product solutions
Support distributors, resellers, and industrial customers with product selection and order fulfillment
Collaborate with internal teams to ensure exceptional customer service and on-time delivery
Maintain accurate order, quotation, and customer records
Communicate effectively with team members and management regarding customer priorities and requirements
APPLICATION
If you enjoy supporting industrial customers, solving problems, and working in a relationship-driven B2B environment, we encourage you to apply. Please submit your resume outlining your experience in customer service, inside sales, order management, quotations, product support, or industrial distribution. Only qualified candidates will be contacted. Thank you.
Vacancy Status: This posting is for an existing vacancy.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
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