Posted 18 days ago
Inside Customer Service Representative
@ Grainger Businesses
Windsor, Ontario
Overview
Grainger Businesses is hiring an Inside Customer Service Representative in Windsor, ON, to quote and process orders, source products and resolve customer back orders and complaints. The role pays a base salary of $51,440 to $70,730 plus a $6,000 incentive target, and requires at least 1 to 2 years of customer service experience and WHMIS and dangerous goods knowledge.
Responsibilities:
- Quote customers and process orders
- Source products not in the usual vendor base
- Follow up on back orders, quotes and complaints
- Process customer and PO returns per quality procedures
- Follow billing and freight instructions
Requirements summary:
- 1 to 2 years of customer service experience required
- Knowledge of dangerous goods and WHMIS required
- Knowledge of industrial or safety products preferred
- Strong communication and time management skills
- Proficient computer skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | WHMIS |
| Background checks | criminal record |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Grainger Businesses
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
For The Ones Who Get It Done
Full company description
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. For our customers we offer more than a million industrial-quality products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get the right products to youright when you need them. Count on us for supplies and solutions for every industry. Visit Grainger.com® to learn more.
- LinkedIn followers
- 253,912
- People associated on LinkedIn
- 22,144
- Reported office locations
- 100 Grainger Parkway, Lake Forest, Illinois 60045, US
- Business categories
- Hospitality
- Industrial
- Manufacturing
- Marketing
- Office Supplies
- Supply Chain Management
- Wholesale
- Retail and wholesale
- Other recorded names
- Grainger Businesses
- Grainger
- Specialties
- Supply Chain Management
- Facilities Management
- MRO
- Light and Heavy Manufacturing
- Healthcare
- Inventory Management Solutions
- Safety Services
- Hospitality
- Transportation
- and Keepstock
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables…
| Field | Value |
|---|---|
| Industry | Retail Office Equipment |
| Company size | 10,001+ employees |
| Headquarters | Lake Forest, Illinois |
| Organization type | Public Company |
| Year founded | 1927 |
| Specialties | Supply Chain ManagementFacilities ManagementMROLight and Heavy ManufacturingHealthcareInventory Management SolutionsSafety ServicesHospitalityTransportationand Keepstock |
| Open jobs on Jobsy | 27 |
| View page |
Work Location Type: Windsor, ON
About Grainger:
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation:
The base salary for this role ranges between $51,440 - $70,730, with eligibility for an incentive target of $6,000.00 % which is contingent upon achieving both individual and company performance objectives.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.
This job posting is for an existing vacancy.
KEY DUTIES AND RESPONSIBILITIES (You Will):
- Quote customers and process orders based on requests from customers and WFS Account Managers
- Source products for customers not in our usual vendor base
- Provide cost savings and product substitutions to customers as requested
- Follow-up on customer back orders, quotes, and complaints
- Continuously improve product knowledge through lunch n’ learns, online research, etc.
- Process customer returns and PO returns as per Quality Systems procedure
- Review all reports and make inquiries as needed
- Seek special contract pricing from vendors when applicable
- Follow billing and freight instructions – inbound and outgoing
- Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
- Support all aspects of WFS Quality Management System
- Other duties as assigned
REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):
- A minimum of 1 to 2 years previous customer service experience is required
- Demonstrates a strong work ethic and personal commitment to get the job done
- Demonstrated ability to provide exceptional customer service
- Team-player and an ability to work independently
- Knowledge of industrial and/or safety products is preferred
- Superior interpersonal, problem solving and customer service skills to effectively build relationships
- Strong communication skills, ability to convey message in an organized, clear and effective manner
- A self-starter, taking action to achieve goals beyond what is required
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations is required
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement:
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
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