Inside Sales and Customer Support

Are you a high-energy, proactive professional seeking an exciting career opportunity in sales and client support within a growing industry? We are seeking a dedicated Inside Sales and Customer Service representative to join a premier automotive aftermarket and chemical manufacturing distributor located in Mississauga, Ontario. This dynamic role bridges the gap between client experience, order fulfillment, and strategic account growth. Working directly from a corporate office and warehouse facility in Mississauga, you will serve as the core contact for B2B accounts, automotive collision repair clients, and national distributors.

As an Inside Sales and Customer Service specialist, you will manage end-to-end B2B sales pipelines and customer inquiries while ensuring top-tier logistics accuracy. Your core responsibilities include monitoring customer orders using NetSuite ERP, coordinating physically with warehouse teams to confirm stock and delivery timelines, and handling sales inquiries. You will actively promote protective formulas, coatings, sealants, and refinishing products while managing product databases in Microsoft Excel. This role offers rapid potential career advancement into project management or account management.

Regarding language requirements, this position is based in Mississauga, Ontario, where fluency in English is required for daily business operations. While the primary working language is English, bilingualism in French or Spanish is considered a strong asset to support expanding accounts across Canada and North America.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive base salary of $60,000 per year with an additional annual KPI-driven performance bonus.
• Comprehensive health and dental benefits package.
• Generous paid time off starting at 3 weeks vacation, plus sick days and paid Christmas holiday days off.
• Summer schedule perks featuring early Friday closures at 2:00 PM.
• Flexible full-time day shift schedule (8:30 AM – 5:00 PM on-site).
• Pathway for career growth into project management or outside sales.
• On-site free employee parking at an accessible Mississauga location.

Responsibilities
• Serve as the primary B2B point of contact for customer inquiries, product pricing, availability, and order status updates.
• Manage order processing within NetSuite ERP, tracking order fulfillment from initial intake to final delivery.
• Coordinate closely with warehouse and production teams on-site in Mississauga to physically verify inventory and lead times.
• Conduct proactive inside sales outreach to existing accounts, introducing new product lines, seasonal specials, and reorders.
• Address basic technical inquiries regarding automotive sealants, adhesives, and coatings, escalating complex questions to specialists.
• Maintain company product master sheets in Microsoft Excel, ensuring accuracy across SKUs, hazmat warnings, shipping restrictions, and pack sizes.
• Assist with digital marketing efforts by updating product details on WordPress and supporting company social media initiatives.

Qualifications
• 2 to 3 years of customer service or inside sales experience in an on-site distribution, chemical, or automotive aftermarket environment is an asset.
• Strong expertise in B2B customer support and inside sales within distribution or manufacturing environments.
• Proven mastery of Microsoft Excel for data formatting and database management.
• Bilingualism (English/French or English/Spanish) is an asset.
• Excellent verbal and written communication skills suited for professional client engagement.
• Technical adaptability to learn automotive refinish product specifications, collision repair formulas, and hazardous material rules is a MUST.

Summary
At Randstad Canada, our expert recruiters in the sales division specialize in aligning ambitious professionals with industry-leading companies. If you are a high-energy talent looking to elevate your career in Inside Sales and Customer Service, we want to hear from you. Apply directly on our website or connect with one of our specialized recruitment experts today to explore how this opportunity in Mississauga can accelerate your career growth!

Looking for a new career opportunity? Contact our specialized recruitment team today to explore exciting job openings tailored to your unique skills and ambitions!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.