Inside Sales Representative

An Edmonton client is seeking a motivated Inside Sales Representative to join their team.

Inside Sales Representative Highlights:

• Manage and grow a book of roughly 1,500 customer accounts with an industrial distributor serving the energy sector. About 60% of these accounts have no outside sales coverage.
• Make a minimum of 10 outbound calls per day to re-engage customers, prospects, and inactive accounts
• Use purchase history to spot reorder timing, lapsed buying, and cross-sell opportunities, and reach out before needs become urgent
• Prepare accurate quotes covering products, pricing, margin, availability, freight, and lead times
• Follow up on open quotes and convert opportunities into orders
• Enter orders completely and accurately in SAP Business One
• Protect pricing and margin, negotiate with confidence, and escalate exceptions for approval
• Respond to customer inquiries with urgency and own the follow-up on concerns or late shipments
• Coordinate with operations, purchasing, warehouse, and production to resolve issues
• Partner with outside sales on account plans and share customer insights
• Keep accurate records in line with company procedures and ISO requirements
• Perform additional duties as required

Requirements:

• Experience in inside sales, B2B customer service, account support, or industrial distribution
• Energy-sector experience is an asset
• Sales mindset with the confidence to start conversations and ask for the business
• Comfortable with proactive calling and quote follow-up
• Understanding of margin, markup, pricing, and discounting, and confidence negotiating price
• Strong communication skills and high attention to detail
• Ability to juggle multiple priorities in a fast-paced environment
• Proficient in ERP systems and Microsoft 365; SAP Business One is an asset
• High school diploma required; post-secondary in business, sales, or a related field preferred
• Must be able to speak, read, and write English

Hours & Wage:

• Monday - Friday
• 8:00 AM–5:00 PM (1-hour lunch)
• $70,000 base salary
• Profit sharing paid twice a year
• Incentive plan in development, with potential to earn up to $9,000/year
• 80/20 health benefits
• RRSP matching: 3% at 6 months, 5% at 2 years, 7% after 3 years
• 2 weeks’ vacation to start (negotiable), 5 sick days, 3 personal days, plus your birthday off

Start Date: ASAP

About Us:
Express Employment Professionals works with job seekers to help them find the right job based on their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, our Edmonton, AB, offices are ready to help you take the next step in your career. Express Employment Professionals has helped strong applicants build their careers since 1985. In 2025, our team put more than 2,871 associates to work in the greater Edmonton area. Express employs more than 556,000 people globally across more than 900 franchise locations worldwide.
Take the first step toward new career success; apply with Express today.

Fraud Alert:
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