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Posted 5 months ago

Inside Sales Representative

@ Upper Canada Forest Products

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Burnaby, British Columbia

Full-time
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SIGNALS

Overview

Upper Canada Forest Products is hiring a full-time, onsite Customer Experience Representative in Burnaby, BC. The role supports sales, handles inbound inquiries, processes orders and grows a base of accounts that do not need direct sales visits. The posting asks for sales or building products experience and a fast-paced, team-driven approach.

Responsibilities:

  • Handle inbound sales and customer inquiries
  • Process and enter sales orders
  • Resolve delays, credits and returns
  • Sell and grow an existing account base
  • Provide sales support to the outside sales team

Requirements summary:

  • Proven experience in sales or building products industry
  • Ability to resolve problems and conflicts
  • Passion for relationship building
  • Ability to work in a fast-paced, team-driven environment

Tools & skills

SalesCustomer experienceCustomer serviceLogisticsProcurementCollaborationProcess improvementRelationship building

Benefits mentioned

Tuition support
Source and dates

Employer career site / ATS feed · workable

Employer posting date
2026-06-08
First seen by our source
2026-10-09
Source record updated
2026-10-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
Perks mentionedTuition support

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Upper Canada Forest Products

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Delivering The Difference. What you need. When you need it. By people that know and care.

Full company description

Upper Canada Forest Products is Canada's premier distributor of high-quality hardwood lumber, specialty softwoods, panel products, laminates, and exterior products serving discerning customers in the architectural woodworking industry. We are proud to be one of Canada's Best Managed Companies and owe that to our extraordinary people. We focus on unique supplier relationships and customer-focused technologies, and our state-of-the-art warehouses provide an unparalleled level of service in the industry. Our people are committed to adding value to your business. Upper Canada Forest Products is "Delivering the Difference"​ to its customers and suppliers, every day.

LinkedIn followers
6,686
People associated on LinkedIn
112
Reported office locations
  • 7088 Financial Drive, Mississauga, Ontario L5N 7H5, CA
  • 15832 142nd Street, Edmonton, Alberta T6V 1H9, CA
  • 4715 52nd Avenue SE, Calgary, Alberta T2C 4N7, CA
  • 2250 Acland Road Unit 108, Kelowna, British Columbia V1X 6N6, CA
  • 5768 Trapp Avenue, Burnaby, British Columbia V3N 5G4, CA
  • 1755 Sean Heights Unit 101, Saanichton, British Columbia V8M 1X6, CA
Business categories
  • Wholesale
  • Wood Processing
  • Manufacturing
Other recorded names
  • Sierra Forest Products
  • Upper Canada Forest Products
Specialties
  • Hardwood Lumber
  • Softwood Lumber
  • Decorative Surfaces
  • Composite Panels
  • Edgebanding
  • Solid Surface
  • Milling
  • JIT Delivery
  • Exotic Lumber
  • Cut to Size Panels
  • TFL
  • HPL
  • Veneer
  • Decking
  • Hardwood Plywood
  • Softwood Plywood
  • LEED Consultants
  • and Delivering the Difference
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Upper Canada Forest Products is Canada's premier distributor of high-quality hardwood lumber, specialty softwoods, panel products, laminates, and exterior products serving discerning customers in the architectural woodworking industry. We are proud to be one of Canada's Best Managed Companies and owe that to our extraordinary people. We focus on unique supplier relationships and customer-focused technologies, and…

FieldValue
IndustryWholesale Building Materials
Company size501-1,000 employees
HeadquartersMississauga, Ontario
Organization typePrivately Held
Year founded1986
SpecialtiesHardwood LumberSoftwood LumberDecorative SurfacesComposite PanelsEdgebandingSolid SurfaceMillingJIT DeliveryExotic LumberCut to Size Panels
Open jobs on Jobsy7
LinkedInView page
Job description

Who we are:

At Upper Canada Forest Products, we’re more than a leading North American distributor of specialty wood products—we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.

Position: Customer Experience

Location: Burnaby, BC

Employment Type: Full-time, Onsite

Vacancy: This posting is for an existing, currently open position.

Requirements

Deliver the Difference with us:

As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

Your Role & Impact:

  • Deliver exceptional and quality customer service to existing customers and clients.
  • Handle inbound sales inquiries and customer inquiries.
  • Process and enter sales orders.
  • Resolve order-related issues (delays, credits, and returns).
  • Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
  • Actively sell and grow an existing account base.
  • Become a brand ambassador with a comprehensive knowledge of our products and specifications.
  • Provide overall sales support to the outside sales team.
  • Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
  • Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.

What Makes You Stand Out:

  • Driven, positive and energetic individual.
  • Ability to resolve problems and conflicts as they occur.
  • Proven experience in sales and/or the building products industry.
  • Passion for relationship building.
  • Ability to work in a fast paced, team driven environment.
  • Hard working and entrepreneurial.

Benefits

Why Join Upper Canada Forest Products?

  • People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
  • Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.
  • Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
  • Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.

AI Usage & Disclosure: This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.

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