Intake/Referrals Coordinator

The Role:

Reporting to the Manager, Patient Services the Intake/Referral Coordinator is responsible for managing the day-to-day needs and data entry for new patient data or chart coordination, database maintenance, assisting the clinical administration team with any requirements or needs.

The Intake/Referrals Coordinator represent a vital and integral aspect of the Intake process, where the role is the first point of contact from HFC to the patient. As the first aspect of HFC to provide outreach to the patient, this role must deliver an exceptional patient service experience through excellent patient relationship building that serves to set the expectations for the patient’s relationship with HFC going forward.

The role has no direct reports, but provides assistance to HFC’s multidisciplinary teams, including Clinical Administration team, reception, and other members of HFC’s diverse team of professionals and other roles.

Details of Role:

• Full Time – 37.5 hours/week
• Permanent
• Expected Compensation - $46,312.50/year

This posting is for an existing vacancy within Hannam Fertility Centre.

Job Duties:

• Provide an exceptional patient service experience to patients, including setting expectations for the patient’s course of treatment, assisting with any issues around appointments and treatments, and helping to de-escalate or escalate identified patient concerns;
• Responsible for booking all new patient related appointments with Physicians, confirming appointments with patients and rescheduling, and cancelling as necessary. This includes booking patient appointments as well as completing patient-related booking tasks received from the clinical teams.
• Sets patient expectations for their time with HFC through answering patient questions regarding appointment policies, testing information, and communicating details by email or by phone related to referred/arranged appointments.
• Keeps EMR records up to date by uploading patient files, test results, and other documents and properly filing them in the patient’s electronic file while maintaining patient confidentiality

Qualifications:

• Successful completion of a post-secondary certificate or diploma in Medical Administration, or other related field
• 2-3 years working experience in an administrative role, preferably in the healthcare or medical clinic field
• Has a minimum of 2-years or experience working as an office assistant, preferably in a busy medical office environment booking patient appointments

Skills:

• Knowledge of medical terminology an asset
• Exposure to in-house medical software / CRM / Databases
• Is proficient in Microsoft Office Suite including Word, Excel and Outlook
• Background using ACCURO or other Electronic Medical Record system
• Customer service orientation
• High degree of accuracy and strong attention to detail

The Centre:

• Must be able to work safely in a typical computerized office environment with frequent online or in person meetings
• Clinic hours: 7 AM – 3 PM (Sunday – Saturday)

The Perks:

• Access to Group Health Benefits on first day of employment

AODA, Employment Equity and Human Rights Statement

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code. HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).

As such, HFC will do its due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

Artificial Intelligence Disclosure

Hannam Fertility Centre does not use Artificial Intelligence for the purpose of assessing applicants and screening of applicants.

IF INTERESTED IN THIS OPPORTUNITY:

We offer a welcoming and spacious work environment, and an opportunity to both contribute to societal well-being and make a true difference in the lives of our patients.

We thank you for your interest and appreciate your time, but only those being considered for an interview will be contacted. No phone calls, faxes, or recruitment agencies. If you are contacted for an interview and require special accommodations, please email [email protected].