Posted 2 days ago
INTERNAL ONLY - Case Manager II - Main, Permanent Full-Time
@ The Gathering Place
St. John's, Newfoundland and Labrador
Overview
The Gathering Place is hiring a permanent full-time Case Manager II in St. John's, NL, to provide intensive, client-centred case management to Guests with complex, high-acuity needs. The work covers housing-focused planning, service coordination with internal and external partners, documentation, crisis support and supervising BSW students. The schedule is flexible and includes days, evenings and weekends.
Responsibilities:
- Provide intensive, housing-focused case management to high-acuity Guests
- Coordinate services across internal teams and external providers
- Complete accurate documentation in a shared electronic system
- Support crisis management through de-escalation and safety planning
- Supervise BSW student placements as required
Requirements summary:
- Social Work degree with NLASW registration required
- Minimum 2 years of case management or related experience
- Knowledge of local and provincial community and housing services
- Strong interpersonal and system navigation skills
- Clear Record of Conduct and Vulnerable Sector Check required
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Licences & certifications | NLASW registration |
| Background checks | vulnerable sector |
| Education | Bachelor’s degree (required) |
| Fields of study | Social Work |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Gathering Place
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job Title: Case Manager II
Reports to: Manager of Guest Services (Main)
Location: St. John's, NL
Employment Type: Permanent Full-Time
Hours: Flexible schedule including days, evenings and weekends
PCN: 01-300-006
Position Summary
The Case Manager II provides intensive, client-centered case management to Guests experiencing complex and high-acuity needs. Services are provided on a drop in or assigned basis with a focus on Guests requiring elevated support, coordination of care, and system navigation. Through strong collaboration with internal teams and external providers, the Case Manager II works to reduce service barriers and promote housing stability, health, and overall well-being using a harm reduction and trauma-informed approach.
Key Responsibilities
- Engage Guests with complex vulnerabilities, including those navigating homelessness, substance use, and mental health challenges, using a respectful, trauma-informed approach.
- Provide intensive, housing-focused case management tailored to each Guest’s goals and capacity, emphasizing autonomy, empowerment, and social determinants of health.
- Coordinate services and supports across internal teams and external systems to ensure continuity of care and wraparound supports.
- Build meaningful, trust-based relationships with Guests while maintaining professional boundaries and ethical standards.
- Support Guests in setting and working toward personal goals, including housing stabilization, health access, and life skills development.
- Complete and maintain accurate, timely documentation using a shared electronic case management system to support team coordination and organizational learning.
- Participate in interdisciplinary team meetings and contribute to care planning with co-located service providers.
- Coordinate services by organizing case consultations and care planning with external partners as necessary
- Support crisis management through de-escalation, safety planning, and direct interventions where needed.
- Supervise BSW student placements as required
- Apply organizational policies related to Guest and workplace safety; contribute to continuous quality improvement in service delivery.
- Perform other duties as assigned to support the Guest Services and teams.
Qualifications & Skills
- Degree in Social Work required; registration with the Newfoundland and Labrador Association of Social Workers (NLASW)
- Minimum 2 years' experience in case management or a related support role, preferably with marginalized or high-acuity populations
- Demonstrated knowledge of local and provincial community services and housing resources
- Excellent interpersonal and relationship-building skills, with a strong understanding of diversity, inclusion, and systemic barriers
- Skilled in system navigation, collaborative service planning, and conflict resolution
- Strong written and verbal communication skills, including proficiency in professional documentation
- Creative, adaptable problem solver with the ability to respond effectively in dynamic or unpredictable situations
- Clear Record of Conduct and Vulnerable Sector Check required
Equivalencies in education and experience may be considered.
Closing Date: November 17, 2026
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