Posted 2 days ago
INTERNAL ONLY - Guest Support Worker Reception - Main, Permanent Full-Time
@ The Gathering Place
St. John's, Newfoundland and Labrador
Overview
The Gathering Place is hiring a permanent full-time Guest Support Worker for reception on Monday to Friday, 8-hour shifts, at $25.25 per hour. The role provides trauma-informed, harm-reduction support to guests experiencing homelessness, mental health challenges or substance use, while greeting visitors, handling calls and deliveries, and documenting care.
Pay:
$25.25 an hour
Responsibilities:
- Accueillir les invités et les visiteurs
- Répondre aux besoins de base des invités
- Désamorcer les crises et assurer la sécurité
- Gérer les fournitures d'urgence, la buanderie et les dons
- Tenir des notes et contribuer à la documentation
Requirements summary:
- Formation postsecondaire en santé ou services sociaux, ou expérience équivalente
- Expérience en refuge, soins résidentiels ou soutien communautaire
- Connaissance des ressources pour l'itinérance et les dépendances
- Vérification du casier judiciaire et de secteur vulnérable exigée
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
| Background checks | vulnerable sector |
| Education | College diploma (preferred) |
| Fields of study | Healthcare, Social services |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Gathering Place
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job Title: Guest Support Worker, Reception
Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building
Employment Type: Permanent Full-Time
Rate of Pay: $25.25 per hour
Hours: Monday-Friday, 8-hour shifts
PCN: 01-300-019
The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
- Greet both Guests and visitors to The Gathering Place
- Build rapport using harm-reduction, trauma-informed, and person-centered approaches
- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
- Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
- Answer telephone calls and check messages, as well as accept donations and deliveries
- Collaborate with internal teams and external partners to ensure continuity of care
- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
- Maintain accurate notes and contribute to communication and documentation
- Participate in team meetings, training, and service improvement initiatives
What You Bring
- Post-secondary education in healthcare, social services, or related field
- Experience in shelters, residential care, or community support
- Knowledge of community resources for those facing homelessness and addictions
- Strong communication, interpersonal, and problem-solving skills
- Strong organizational skills with the ability to multi-task and prioritize tasks in a fast paced environment
- Ability and comfort navigating a range of software platforms on a daily basis
- Ability to work with diverse populations and a commitment to equity and inclusion
- Comfortable with physical tasks (lifting up to 50 lbs.)
- Able to work independently and in a team
- Clear Record of Conduct and Vulnerable Sector Check required.
- Equivalent education/experience may be considered.
CLOSING DATE: November 17, 2026
Apply here directly! Best of luck.
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