Posted yesterday
Internal Sales Support Representative (Bilingual)
@ Metro Wallcoverings
Montréal, Quebec
Overview
Metro Wallcoverings is hiring a bilingual Internal Sales Support Representative, full time. The role handles client calls and emails, order entry and tracking, and CRM and documentation upkeep, with pay listed at $50,000 to $55,000 a year.
Responsibilities:
- Answer client calls and emails and resolve complaints
- Enter, track and follow up on orders
- Keep CRM and shared drive records current
- Support sales with stock and price checks
- Process returns and replacements
Requirements summary:
- High school diploma or equivalent
- 3 years of customer service experience
- Fully bilingual French and English
- Proficient in Microsoft Office
- Strong organizational and multitasking skills
Tools & skills
Source and dates
Employer career site / ATS feed · paylocity
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Metro Wallcoverings
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Offer excellent customer service while answering all emails / calls from clients
• Respond to all customer complaints and find solutions as efficiently as possible
• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.
• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.
• Track and monitor the status of orders and address any issues related to order fulfillment.
• Maintain organized and up-to-date documentation of sales activities, customer communications and orders
• Update order documents on shared company drive
• Assure accounts are complete and maintained in CRM system
• Support the sales team with checking stock, price checking, email pricing.
• Process returns and replacements as needed
Requirements
• High School Diploma or equivalent
• 3 years previous Customer Service experience
• Fully bilingual (French- English)
• Proficient in Microsoft Office suite
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills with the ability to identify solutions to challenges.
• A customer-focused attitude with the ability to build and maintain relationships.
• Ability to go the extra mile
Salary Description
$50,000-$55,000Journal
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